Unit Clerk Full Time Days ICU

Nursing Support Role

To support the practice of nursing and the delivery of nursing care through use of a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

Essential Responsibilities:

1. Fiscal Responsibility

• Efficiently use supplies and equipment, respond rapidly, and fill out appropriate work orders in support of unit goals to eliminate waste
• Process unit appropriate patient charges with accuracy and timeliness and updates billing information
• Complete assignments and duties in a timely manner
• Leave shift on time and utilize time keeping system
• Demonstrate productivity and accepts EDO and float assignments

2. Quality

• Document verbal/telephone orders (non-medication) with date, time, order, Physician and physician representative name, when applicable, and own name and title
• Verify accurate order entry or clarify all ambiguous unclear, unreadable or contradictory orders and appropriately document per unit specific standards
• Possess ability to problem solve and to multitask within their scope of practice
• Support processes looking at the patient experience and patient wait times
• Delegate tasks appropriately and promote teamwork
• Remain up to date with policy changes, collaborative practice plans, and standards of care

3. Patient Satisfaction

• Promote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)
• Timely response to patient needs
• Practice professional use of personal electronic devices in patient care areas
• Maintain professional environment and keep noise to a minimum at all times
• Exemplify excellent guests relations to patients, visitors, and physicians and co-workers

4. Patient Safety

• Notifies RN immediately of NOW and STAT orders and scheduled admission/transfers
• Engage in patient care activities when needed
• Obtain and update correct demographic, medical order, and consult information
• Utilize the event management system for each unusual occurrence
• Adjust care routines to meet the individual patient needs
• Adhere to HIPAA and follow social media policy

5. Professional Growth

• Share knowledge and skills with colleagues and others including orientation and cross-training
• Demonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptor
• Identify professional needs and collaborates with management for learning opportunities for self and for the unit
• Participate in development and implementation of departmental goals
• Attend product and practice change in-services

6. Customer Service

• Engage patients and their family
• Provide a professional and quiet patient environment
• Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)
• Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships
• Be flexible with assignments, staffing needs and assigned shifts

Education and Experience Required:

High School graduate or equivalent required

Work Shift :

8:00am 4:30pm (United States of America)

Scheduled Weekly Hours :

40