Customer Service Specialist

Job Description

Job Description

Join our Team in Austin TX!

Our employees are thriving both inside and outside of the office. We are growing faster than ever and it’s not because of what we do, but how we do it. It’s simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction. 

COMPENSATION AND BENEFITS:  

• Competitive Salary 
• Medical, Dental & Vision Coverage 
• 401K Program 
• $100K Life Insurance 
• Pet Medical Insurance 
• Access to the Largest Construction Projects 
• Nationwide Offices 
• A competitive and Rewarding Environment 
• A Diverse and Inclusive Workplace 
• Accelerated Growth Opportunities 

ABOUT US:

Tomarco Contractor Specialties, dba ISAT Total Support, designs, manufactures, and distributes non-structural engineering and design systems for commercial construction applications. Founded in 1977, Tomarco/ISAT Total Support has a 46-year history of continuous growth and prides itself on being the global leader in the development and sale of innovative engineering fastening systems and engineering solutions.  ISAT Total Support strives to innovate and evolve our products, services, and technical offerings to achieve customer value, superiority, and uniqueness.  Our professional staff of salespeople, operations, manufacturing, and professional Civil, Electrical, Mechanical, and Structural Engineers has been involved from concept to completion in many of the largest projects in the United States and internationally, including hospitals, convention centers, sports venues, data centers, office building, manufacturing, and schools.

INTRODUCTION

This full-time, Customer Service Specialist will support the Austin, TX branch. This role is responsible for providing exceptional support to customers via phone, email, and other communication channels, while also ensuring accurate and timely data entry into our systems. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to multitask in a fast-paced environment.

KEY RESPONSIBILITIES:

• Provide professional and friendly customer service via phone and email
• Process customer orders and enter data accurately into company systems
• Assist with order tracking, status updates, and customer inquiries
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to ensure timely order fulfillment
• Assist with general administrative tasks and documentation
• Support inventory and order management processes when needed
• Maintain organized files and records for customer accounts
• Ensure customer concerns are addressed promptly and professionally

QUALIFICATIONS: 

• High School Diploma or equivalent required
• Basic computer skills required, including Microsoft Word, Excel, and ERP systems such as Sage or similar platforms
• Strong organizational and time management skills
• Ability to multitask and prioritize responsibilities
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous customer service or administrative experience
• Experience working with order entry or inventory systems
• Familiarity with ERP systems such as Sage

Further Qualifications— The successful candidate must also pass a background check.

* Equal employment opportunity.