Technical Program Manager

Job Description

Job Description

We work with cities around the globe to build the digital infrastructure that will fully realize 21st century mobility -- everything from scooters to AVs to flying taxis.

Our long-term vision is to build and operate a digital platform for cities, which will support a rich ecosystem of applications for public infrastructure, such as applications for collaborative autonomy, in support of smart growth, and other smart-city technologies.

In short, we’re building the first comprehensive technology platform to realize the creation of smart cities. We aspire to be uniquely city- and citizen-friendly -- we want to build this future on a foundation of open source, privacy-first, society-first principles, from the ground up.

We are housed at Playground Global, an incubator with fantastic facilities, near the California Ave CalTrain station in Palo Alto. We are an early-stage but well-funded stealth company on a steep growth curve with significant early traction.

Technical Program Manager

The Technical Program Manager will be responsible for managing projects and a staff to ensure project cost, schedules and project objectives are met. The ideal candidate will have experience in multiple IT disciplines and is adept at managing projects in a dynamic environment.

The role involves engaging with team members, executive staff members, vendors and external partners. You must possess the ability to promote collaborative decision-making, provide direction and establish a sense of urgency within the project team.

You will act as a key advisor to our clients and help to ensuring their success. You will partner with the Account teams to align at the stakeholder level, building and maintaining strong relationships. In this role, you will be responsible for helping clients achieve business value and ROI from their investment with Lacuna.

Responsibilities:

• Oversee technical projects using standard project management and program management processes and tools
• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
• Support Product Teams’ development software by formulating objectives, planning deliverables and resource availability plans
• Facilitate stakeholder reviews (inclusive of client, Product, vendors, etc) of functional and design specifications to ensure full understanding of individual deliverables
• Formulate, track, and execute project plans with project teams, with specific focus on enabling rollout of Lacuna products with new clients
• Work with Product and Account teams to apply learnings from each client engagement to future efforts
• Partner with Product team on scoping resource and cost implications for clients
• Responsible for stewardship of client budget
• Clearly communicate project status to all stakeholders
• Work with Product and Client teams to identify, prioritize and mitigate project issue and risks
• Responsible for assessing the impact of shifting priorities on the project when changes are required
• Ensure planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively

Preferred Skills:

• Excellent project management skills: planning, scheduling, project communication, issue resolution, change management, and risk management
• Creative solving of technical problems to ensure the ability to translate business requirements into project plans
• Well versed in Agile software project management and the software development life cycle
• Navigate customer organizational structures to identify and build relationships with stakeholders
• Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Demonstrated ability to operate both strategically and tactically in a fast-paced environment
• High degree of organization and ability to manage multiple, competing priorities
• Ability to quickly grasp and distinctly explain technological and business concepts
• Ability to communicate at all levels with clarity and precision both written and verbally
• Team player who is comfortable under pressure

Lacuna is an equal opportunity employer. In building a product to solve real world problems for our cities, we strive to build a company representative of those cities. We encourage diversity in thought, experience, background and perspective. We are committed to creating such an environment for all employees.

Lacuna is an equal opportunity employer. In building a product to solve real world problems for our cities, we strive to build a company representative of those cities. We encourage diversity in thought, experience, background and perspective. We are committed to creating such an environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.