UX Lead - Research & Insights

Job Title: UX Lead - Research & Insights

Location: Dallas-Fort Worth Metroplex

Salary Range: $100,000 - $120,000 / year, Bonus Eligible

Work Schedule: Hybrid schedule; onsite Tuesday through Thursday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing organization focused on enhancing customer and employee experiences through research-driven decision-making. The company partners across multiple business functions to develop innovative solutions, improve user journeys, and support strategic initiatives.

Job Description:

We are seeking a seasoned UX Lead to oversee customer and user research initiatives that influence business strategy and experience improvements. This position will collaborate with senior stakeholders, lead complex research programs, and translate findings into actionable recommendations that drive measurable outcomes.

Key Responsibilities:

• Direct the planning and execution of user and customer research initiatives across a variety of business priorities.
• Manage research projects from discovery and methodology selection through analysis, reporting, and presentation of findings.
• Conduct interviews, focus groups, usability studies, surveys, and feedback sessions to uncover meaningful insights.
• Partner with cross-functional teams including marketing, operations, analytics, technology, and customer experience groups.
• Develop research roadmaps aligned with stakeholder objectives and organizational goals.
• Present data-backed recommendations to leadership teams and influence strategic business decisions.
• Transform complex data into clear, compelling stories that support innovation and continuous improvement efforts.

Qualifications:

• 8+ years of experience in UX Research, CX Research, Human-Centered Design, Market Research, or a related field.
• Strong background in both qualitative and quantitative research methodologies.
• Hands-on experience with Qualtrics or similar research and survey platforms.
• Proven success leading end-to-end research programs in complex business environments.
• Excellent stakeholder management and executive presentation skills.
• Ability to convert research insights into practical business recommendations and measurable results.
• Experience influencing product, service, or customer experience strategies through data-driven findings.

Additional Details:

• Opportunity created due to organizational growth and expanding strategic initiatives.
• High visibility role supporting business leaders and key stakeholders across multiple departments.
• Will lead research efforts supporting customers, internal users, and business partners.
• Ideal candidate is consultative, highly analytical, and comfortable operating independently while managing multiple priorities.

Perks:

• Hybrid work environment with consistent onsite collaboration.
• Exposure to executive leadership and strategic business initiatives.
• Opportunity to shape customer experience and innovation efforts across the organization.
• Collaborative, research-focused culture that values continuous learning and professional growth.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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