Medical Assistant - Urgent Care

Medical Assistant

Employer paid benefits; Medical, Dental, and Vision. Compensation: Min $21.79 Max $36.48 $8,000 sign-on bonus w/3-year commitment

The Medical Assistant provides comprehensive clinical and administrative support to healthcare providers in delivering quality patient care. This role encompasses direct patient care activities including vital sign assessment, medication administration, and patient education; clinical documentation and electronic health record management; coordination of referrals and prior authorizations; and administrative functions essential to clinic operations. The Medical Assistant works under the supervision and guidance of the Clinic Nursing Supervisor or Practice Manager, collaborating as part of an integrated healthcare team to ensure efficient clinic workflow and optimal patient outcomes.

Essential Job Functions:

• Patient Care & Clinical Support
• Patient Intake & Preparation: Room patients and collect pertinent information including vital signs, current medications, medical history, and chief complaint for provider review
• Examination & Procedure Support: Prepare exam rooms with necessary supplies and instruments; assist providers during examinations and procedures; ensure proper cleaning and sterilization of all equipment
• Clinical Procedures: Administer immunizations, vaccines, and contraceptive injections with direct supervision per established protocols and provider orders
• Patient Education: Provide patient education and instruction as directed by healthcare providers
• Diagnostic Tests: Perform EKGs, spirometry, glucose monitoring (point-of-care testing), CLIA-waived laboratory tests including urinalysis and pulse oximetry as ordered
• Nursing Visits: Conduct focused visits for blood pressure monitoring, suture/staple removal, injection appointments, weight checks, and other routine procedures as directed

Documentation & Records Management

• Electronic Health Records: Accurately document vital signs, medications, patient histories, immunizations, and clinical findings in the electronic medical record system
• Prescription Management: Process and input prescription refill requests into electronic records and route appropriate providers for approval

Communication & Coordination

• Patient Communication: Respond to incoming calls and messages from patients regarding medical questions, appointment scheduling, and general inquiries
• Professional Communication: Coordinate with other healthcare providers, insurance companies, and pharmacies regarding patient care and insurance coverage issues
• Prior Authorization: Collaborate with referral coordinator to identify authorization requirements and obtain prior approvals for medications and procedures as directed

Supply & Inventory Management

• Clinical Supplies: Maintain adequate inventory of medical supplies in examination rooms and central supply areas
• Medication Management: Stock and reorder medications in coordination with Practice Manager and vaccine coordinator, following provider specifications for required supplies and vaccines

Administrative Support

• Front Office Support: Support reception duties including appointment scheduling, chart preparation, and phone coverage as needed
• Procedural Documentation: Maintain current procedure guidelines and protocols to assist other staff members
• General Support: Performs other related duties as assigned

Schedule Flexibility

• Variable Hours: Position requires flexibility to work evenings, weekends, and holidays as patient care needs and clinic operations dictate
• Multi-Specialty Support: May be assigned to work across various medical specialties within the practice

Qualifications

• Education Required: High school graduate or equivalent. Copy must be provided upon hire.
• Licenses/certifications/registrations Required: Current BLS certification.
• Experience Required: The ability to work with a culturally diverse population.
• Preferred: Bilingual and/or English Spanish speaking preferred.

Physical Requirements

• The position requires sufficient auditory ability to detect and respond to various sounds, including patient alarms and verbal communication.
• Clear and effective communication is essential, as is the ability to interact with patients, families, and healthcare team members.
• Visual acuity is necessary for observing patient conditions, reading documentation and monitors, and distinguishing colors for clinical purposes, such as identifying medications or safety indicators.
• Tactile perception is also important for assessing physical characteristics such as temperature, size, shape, or texture during patient care.
• Motor coordination is required for reaching, grasping, handling, and performing fine motor tasks necessary for the use of medical equipment and procedures.
• The position also involves occasional stooping, kneeling, crouching, or crawling when assisting patients or accessing equipment.
• Walking and standing are typically continuous throughout the shift.
• The role requires the ability to lift to 50 pounds independently and involves frequent pushing, pulling, carrying, or repositioning of objects or patients weighing up to 25 pounds.
• There may also be occasional lifting or transferring of individuals weighing over 100 pounds, with the expectation that appropriate lifting techniques, mechanical aids, or team assistance will be used to ensure safety.
• May sit for long periods of time.

Working Conditions

• This position is performed primarily in an indoor healthcare environment, such as a hospital, clinic, or long-term care facility.
• While the work setting is protected from outdoor weather conditions, it may be subject to variable indoor temperatures.
• The role involves frequent exposure to infectious and contagious diseases, hazardous materials, and medical equipment, with the expectation that all staff follow appropriate safety protocols and utilize personal protective equipment (PPE) as required.
• The health care environment can be fast-paced and unpredictable, requiring the ability to respond quickly to changing circumstances, including high-pressure or emergency situations.
• The work setting also involves multiple simultaneous demands and varying levels of noise due to medical equipment, staff activity, and patient needs.