Member Qualification Specialist

About Base

Base is America's next-generation power company. We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

As a Member Qualification Specialist, you'll be the first critical checkpoint in delivering a seamless experience to new Base members. Your primary responsibility will be to review submitted photos of members' homes, confirm they submitted everything we need, and follow up with members to request any missing or unclear information. You'll play a key role in qualifying homes for our service, ensuring every installation starts on the right foot. This role sits at the intersection of operational detail and member communication - perfect for someone with a background in support, operations, or data review who thrives in a fast-paced, detail-oriented, and customer-first environment.

The shift for this role is Thursday - Monday, designed to support our members and operations when photo submissions are highest.

What You'll Do

• Carefully review incoming photos of member homes and enter corresponding data into internal tools while ensuring completeness and accuracy.
• Communicate directly with members via email, phone, and text to request additional photos, clarify missing information, and explain requirements in a friendly, professional, and supportive manner.
• Follow a detailed review checklist and technical criteria to make go/no-go decisions.
• Track the status of each submission in internal tools and ensure timely follow-up to keep installations moving forward.
• Collaborate closely with the Operations and Member Experience teams to surface trends, improve processes, and help resolve edge cases.
• Contribute to internal documentation and playbooks to help standardize and streamline the review process.

What You'll Bring

• 0-5 years of experience in a customer-facing or data-entry role, or similar role requiring detailed process-orientation and communication.
• Strong attention to detail and the ability to follow structured processes and technical checklists.
• Clear and empathetic communicator with strong writing skills and a professional, comfortable phone presence.
• Self-motivated and organized, able to manage a high volume of reviews with consistency and accuracy.
• Comfortable asking questions, identifying unclear cases, and escalating when needed.
• Calm and positive under pressure, especially when working with members who need extra guidance.
• Tech savvy, with a knack for quickly mastering new tools, systems, and workflows.
• Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality work.
• Team player motivated by the mission who always puts the company's best interests first.
• Experience with residential electrical systems is a bonus, but not required.

About this Team

The Member Experience team is the face of Base to our members-and the voice of our members back to Base. We're deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what's working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.
• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
• Everyone's an Owner: Follow through on commitments and own results.
• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we're creating. We work in-person. It's not a 9-to-5. We are all-in.
• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.