Operations Manager, Product & Engineering

About usAt Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll doRun the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking by region and channel, sequencing, and team initiativesDesign and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocityBuild and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and alignedCoordinate cross-functional initiatives that span Product, Eng, Design, Legal, Sales, and Ops teams—driving alignment, timelines, and accountabilityPartner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and executionAnalyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomesBuild our outbound operations playbook in partnership with Legal and continuously improve it so we can scale with quality and intentionWhat you’ll bring6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led companyProven track record building and scaling operational processes from scratchHighly organized and methodical; you bring rigor, structure, and momentum to ambiguous situationsExcellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levelsExperience partnering closely with Legal, Product, and Engineering, including third-party vendorsComfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stickStrong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plusEven better…Experience with outbound communications compliance — TCPA, do-not-call, SMS sender registration, or similar calling/messaging regulations in the US or internationallyExperience at an early-stage startup or scaling product orgFamiliarity with OKR frameworks, roadmap tools, or product analytics platformsBackground in product management, engineering, or consulting/strategy with deep operational exposureOur valuesTrust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offerWe want our benefits to reflect our values and offer the following to full-time employees:Flexible (unlimited) paid time offMedical, dental, and vision benefits for you and your familyLife insurance and disability benefitsRetirement plan dependent on country of employmentParental leaveFertility and family building benefits through CarrotLunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters mostFree alphorn lessonsThese benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.Compensation Range: $170K - $220KLocationSan Francisco, CAEmployment TypeFull timeLocation TypeOn-siteDepartmentOperationsBusiness OperationsCompensation$170K – $220K • Offers Equity