Healthlink Program Manager (Medical Clinic Director)

Job Description

Job Description

Key Responsibilities

PROGRAM LEADERSHIP & OVERSIGHT

• Lead all HealthLink operations including Prescription Assistance (RxAssist), diabetes and blood pressure programs, nutrition and chronic disease education, and senior voucher enrollment.
• Ensure compliance with HIPAA standards and maintain accurate electronic health records.
• Capture and track program data in the organizational database system.
• Provide oversight and coordination for the Doc-On-the-Spot clinic and all visiting specialty clinics.

SUPERVISION & STAFF MANAGEMENT

• Supervise the Doc-On-the-Spot staff and all HealthLink program staff, including Medical Advocates.
• Provide training, leadership, mentorship, scheduling, evaluations, and performance oversight.

HEALTHCARE PARTNERSHIPS & COORDINATION

• Serve as primary liaison to Lions Eye Clinic, Doc-On-the-Spot, UAB partnerships, Hear Here, Five Horizons, and additional healthcare partners.
• Hold quarterly coordination meetings with Doc-On-the-Spot, UAB, and partner providers.
• Provide onboarding and orientation for rotating physicians, podiatrists, specialists, and visiting clinical teams to ensure smooth integration and clear communication.

TRAINING & EDUCATION

• Coordinate diabetes management classes, nutrition education, and chronic disease workshops.
• Provide trainings to HealthLink staff and partner agencies as needed.

FISCAL & ADMINISTRATIVE RESPONSIBILITIES

• Manage program budget and purchasing.
• Provide accurate data to the Development office for grant reporting (non–grant-writing role).

WORK EXPECTATIONS

• Maintain professional relationships across partner agencies and clinical networks.
• Coordinate treatment teams and visiting clinical groups using the Doc-On-the-Spot clinic or other medical programs on site.
• Provide orientation, introductions, and facility walkthroughs for new clinical partners and their teams.
• Coordinate/support with continuous coverage of the front desk area as needed, ensuring a welcoming and efficient environment.
• Perform basic administrative duties, including phone management, filing, communication support, mail-outs, and general office operations.
• Must live within a reasonable commuting distance. 
• Occasional evening or weekend work for special events or clinical needs.
• Perform all other duties as assigned.

Qualifications: 

REQUIRED

• Medical or nursing degree (or equivalent credential).
• Current CPR certification.
• Minimum 3 years of healthcare experience.
• Knowledge of medical terminology and chronic disease management.
• Experience supervising staff.
• Proficiency with electronic health records and databases.
• Strong communication, organizational, and leadership skills.
• Knowledgeable in basic medical terminology.

PREFERRED

• Experience in nonprofit or community health settings.
• Familiarity with prescription assistance programs and chronic disease resources.
• Experience in grant writing or medical correspondence.

ADA Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 lbs.
• Clear verbal communication.
• Reasonable accommodations may be made to support essential functions.