Field Service Technician I

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide  headquarters are located in Reading, PA , USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

Job Purpose

Enersys is seeking a highly motivated and skilled Field Service Technician to join our growing team! In this role, you will be responsible for providing on-site service, maintenance, and repair for our diverse range of products and equipment at customer locations. If you are a customer-oriented individual with a strong technical aptitude and a passion for problem-solving, we encourage you to apply!

You will specialize in our Energy Systems solutions, providing support to customers who rely on our products for essential services like telecommunications, data centers, emergency power, and more. This includes maintaining and servicing uninterruptible power supplies (UPS), switchgear, and other critical equipment.

Essential Duties and Responsibilities

Field Service Expertise:

• Shadow experienced technician on service calls.
• Perform basic equipment checks
• Travel to customer sites to assist with installation and repair of equipment.
• Under supervision, perform preventative maintenance tasks to ensure optimal equipment performance and longevity.

Customer Focus:

• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with internal teams to ensure seamless customer support and service delivery.

• Act as a liaison between the customer and the company to ensure customer satisfaction.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.

Administration and Reporting:

• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts as directed.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications

• High School Diploma or equivalent.
• 6-12 months of experience in field service or a related role, preferably in the electrical field.
• 70% passing score on a field service technician aptitude test. 
• Basic mechanical aptitude and troubleshooting skills.
• Proficiency in using hand and power tools.
• Good communication and interpersonal skills.
• Valid driver's license and clean driving record.
• Ability to work independently and manage time effectively.
• Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.

Desirable Skills:

• Familiarity with electrical systems and schematics.

Benefits:

• Competitive salary and benefits package.

• Company vehicle and tools provided.
• Opportunities for professional development and advancement.
• Positive and supportive work environment.

General Job Requirements

• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.