Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Memphis, TN

Position Overview
We are seeking an experienced On-Site Service Engineer to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware, troubleshooting, and break/fix position. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the primary requirement.

Key Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Install, remove, replace, and repair server components, including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostic issues.
• Perform BIOS and firmware updates.
• Utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance activities according to established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events.
• Communicate service status, troubleshooting progress, and resolutions clearly.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues when necessary.
• Participate in on-call rotations and provide extended coverage as required.
• Attend a weekly touchpoint call with the client team after beginning the engagement.

Required Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Hands-on experience troubleshooting and replacing components such as:
  • Memory
  • CPUs
  • Power supplies
  • Storage
  • RAID/HBA
  • NICs
  • Fans/cooling systems
  • PCIe components
  • GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills.
• Ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to lift up to 50 lbs.
• Ability to support flexible and on-call schedules.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with Dell iDRAC, HPE iLO, or comparable server management platforms.
• Experience supporting GPU or AI server infrastructure.
• Data center operations experience.
• Rack-and-stack experience.
• Structured cabling experience.
• Server deployment experience.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field.

Additional Information

• Schedule: Monday-Friday, 8:00 AM-5:00 PM; occasional alternate shifts and on-call support.
• On-Call: Yes.
• Contract Extension: Yes.
• Contract-to-Hire: Possible.
• Travel: No.
• U.S. Citizenship: Required.
• Commute Requirement: Candidate must be within a 45-minute commute unless relocation is pre-approved.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.