Operation Support Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Job Title: Operations Support Manager
Celebree School of Cross Creek Ranch
Location: 6511 Skyline Dr. Suite #150, Fulshear, TX 77441

Celebree School of Cross Creek Ranch is a brand new, state-of-the-art early childhood education center serving infants through school-age children in the heart of Fulshear, TX. We are a faith-and-family-oriented school committed to safety, trust, real learning, and whole-family support. We are growing fast and looking for exceptional leaders to grow with us.

The Operations Support Manager plays a critical leadership role in supporting the day-to-day operations of Celebree School of Cross Creek Ranch. This individual is a dynamic, courageous leader who builds talent, upholds brand standards, and drives operational excellence all while keeping the parent and child experience at the center of every decision. This role reports directly to the School Director and Owners.

Key Responsibilities & Competencies

Build Talent
Lead Courageously

• Demonstrate the courage to do what is right, even when it's difficult
• Make decisions and act in ways consistent with Celebree's core values
• Take initiative to identify and resolve important issues and concerns before they escalate

Coach & Develop

• Provide timely, specific, and constructive feedback that results in improved team performance
• Build a foundation of trust and accountability among all team members
• Consistently utilize company tools and processes
• Model a growth mindset and remain open to coaching at all levels

Engage & Inspire

• Encourage high standards of performance across the team
• Inspire action and ownership without relying solely on authority
• Create an environment where every team member is motivated to do their very best
• Impart energy, enthusiasm, and a sense of purpose to the team daily

Build the Brand
Create Exceptional Parent & Child Experience

• Maintain a laser focus on delivering an exceptional experience for every child and family
• Anticipate family needs and consider the impact of all decisions on the parent and child experience
• Relate to team members and families in an open, warm, and welcoming manner

Ensure Brand Standards

• Ensure the school represents and reinforces the Celebree brand in a positive and consistent manner
• Set clear expectations and follow up to ensure all facility brand standards are met
• Ensure the facility meets all safety, licensing, and regulatory standards at all times

Lead Change

• Champion and lead new company initiatives from corporate with enthusiasm and clarity
• Facilitate the learning and adoption of all new programs and business directives
• Ensure new behaviors and programs are sustained over time
• Demonstrate personal flexibility, adaptability, and resilience in all aspects of the role
• Uphold Celebree's enterprise values and protect the integrity of the brand

Build Operations
Analyze Business Results

• Analyze key operational and safety metrics to identify strengths and areas of opportunity
• Utilize business tools to maximize performance and improve results
• Understand the relationship between operational issues and business outcomes, recommending impactful solutions

Communicate Direction

• Communicate clear priorities and relevant information to the team in a timely and effective manner
• Create an open climate where all team members and parents feel comfortable expressing their views
• Serve as an effective communicator and active listener at all levels of the organization

Manage & Improve Processes

• Ensure strict adherence to quality standards across all operational processes
• Create a disciplined, execution-focused culture committed to flawless delivery
• Define and communicate clear expectations for quality outcomes

Qualifications

• Minimum 5 years of experience in a leadership or operations management role, preferably in early childhood education, hospitality.
• Strong coaching and team development skills
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Passion for children, families, and early education
• Must pass all required background checks per Texas DFPS and Celebree standards
• CPR/First Aid certification preferred or willingness to obtain

What We Offer

• Competitive compensation
• A warm, faith-and-family-oriented work culture
• Opportunity to grow with a brand new and rapidly expanding school
• A leadership team that values, invests in, and celebrates its people
• The chance to make a real difference in the lives of children and families every single day