Field Quality Technician

Job Description Field Quality Technician Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere. This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you! We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area. Job Summary: We are seekingField Quality Techniciansto join ournewfactoryin Columbus, Ohio.This roleis responsible forprovidingon-site customer support,systemperformance monitoring, site inspection and repair, and field failure diagnostics to ensure PV module reliability andhigh levelsofcustomer satisfaction. KeyResponsibilities: Customer Operation Support Assistcustomers with on-sitetechnical support,includingtroubleshooting and corrective actionsrequired. Support warranty claims byidentifyingwarranty relatedissues and preparingaccuratetechnical documentation and field evidence. Communicate field issues, investigation results, and customer feedback to factory quality and engineering teamsin a timely manner. Field Monitoringand Diagnostics MonitorPVsystem performance using site operational data, I–V curve tracing, thermal imaging inspections, and other field diagnostics tests. Identifydegradation trends and early indicators of failure, including hotspots, potential induced degradation (PID), and abnormal power loss. Analyze performance metrics such as Performance Ratio (PR) and specific yield to supporttimelycorrective and preventive actions. Site Inspection & Repair Conduct structured site inspections using approved checklists and sampling plans. Inspect mechanical installation,includingclamping, torque, trackerinteraction. Perform minor field repairs or coordinate module replacement when necessary. Ensure all workcomplies withsite EHS and electrical safetyrequirements. Field Failure Diagnostics Perform root cause diagnostics using: IV curve analysis Insulation resistance testing Thermal imaging Visual and connector inspections Ident i fyfailure modes and correlate to manufacturing,logistics, or site conditions. Prepare detailed investigation and RCA(Root Cause Analysis)reports with photos and test results. Recommend corrective and preventive actions to quality and engineering teams. Qualifications: Associate or bachelor’s degree in electricalengineering, renewable energy, orarelated field preferred. 2–5 yearsofexperience in PV field service, quality, or O&M(Operation & Maintenance). Strong understanding of PV systems, modules, and site safety requirements. Willingness to travelfrequentlyto customer sites. Strong analytical and problem-solving skills. Professionalcustomer-facing communicationskills. Ability to work independently in field environments. Proficiencywith field diagnostic tools, includingIV tracer, IR camera, and insulationtester. At Illuminate USA, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward. Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Socket.dev