Clinical Research Administrator

Associate Clinical Research Coordinator - Lisle, IL (Onsite, multiple locations)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We have an incredible opportunity for a Clinical Research Administrator to join ICON’s Accellacare team. The Administrator is an integral part of the team providing administrative support, calendar management, and supporting Clinical Research Coordinators for clerical assigned tasks in according with SOPs and ICH-GCP.

This role is with Accellacare , part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Location: Full-Time Onsite at Accellacare Duly Health & Care (Primary Site:

430 Warrenville Rd Lisle, IL 60532 but will travel to sites in Lombard, Winfield, and Oak Lawn, IL)

Hours : Monday – Friday; 8:00am – 5:00pm (no weekends or holidays)

What you will be doing:

• Responsible for the day-to-day coordination and administration of the clinical research site
• Ensuring patient notes are ready for the following day's schedule
• Complete training on Clinical Trial Management System and maintain skills to update the database, complete participant reimbursement, capture referral source of participants, and create call lists to promote recruitment
• Ensure all study visits are scheduled appropriately and within visit windows determined by individual protocols
• Responsible for reception, answering calls, and placing appointment reminder calls to patients
• Ensuring the site is a welcoming environment for patients and that patients are treated with dignity and privacy
• Supporting the Site Manager with services coordination such as vendor management, purchasing, and supply management
• Responsible for processing patient payments and site related invoices
• Assisting the Clinical Research Coordinators with documentation and data entry/queries
• May assist with laboratory duties such as performing quality assurance review, restocking of supplies, and processing of specimens
• Assisting the Clinical Research Coordinators or other staff members with creating and copying patient files for study closeout procedures
• Travel to multiple Duly Health & Care sites within the Accellacare network

Your Profile:

• 6+ months of administrative or clerical experience
• Experience in a healthcare setting (preferred)
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Excellent communication and interpersonal skills, with the ability to interact professionally with study participants and colleagues
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and willingness to learn new software applications as needed
• Associates Degree

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply