Banquet Manager

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Oglebay Park, Wheeling, WV, US

The Banquet Manager will lead and supervise the banquet team by example. Our guests and staff will identify that quality, service, respect, esteem, value and safety are the rule. The Banquet Manager will be able to work in a fast-paced environment and display excellent leadership skills while being a positive example for the staff

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Communicate, Inform and Copy the Director on all relevant concerns and emails, purchasing requests and staffing issues
• Keep the BEO Master Book updated and organized daily.
• Instill a calm, organized approach in stressful situations
• Understand the individual differences of our internal and external guests’ needs and be responsive to specific needs and accommodation.
• Provide great guest service with eye contact, warm greetings, use of guest name, exceptional service, thanks and farewell
• Schedule efficiently – ensuring that established work thresholds and limits are met – reflecting on business demands
• Coordinate hiring efforts with HR to recruit and retain staff
• Promote high associate morale while taking a proactive approach to coach and counseling
• Assess the skill sets of our associates and participate in creating and implementing service protocols and training activities
• Enforce service protocols
• Supervise the performance, attendance, attitudes, appearance and conduct of the team. Document in digital logbook
• Monitor time punches and codes. Assist in processing payroll
• Communicate with F&B Management through digital logbook
• Recommend and issue progressive discipline when appropriate
• Assess and monitor the condition of the banquet spaces and equipment. Make recommendations for improvements, enter service requests in the digital system, and enter concerns into the digital log
• Enforce high standards of sanitation and hygiene
• Ensure proper handling and sanitation of China, glass and silverware
• Record consumptions sheets, add on sheets and pop-up requests
• Ensure the security of monies, credit and financial transactions
• Establish and Create pars for heavily requisitioned food/beverage and operational items.
• Provide digital requisitions for captains to stock various service areas within the department
• Work with purchasing on inventories and product accounting
• Keep Banquet Storage Areas Organized and Clean
• Understand that the role requires lifting, working outdoors, and exposure to cleaning and sanitation chemicals
• Attend Departmental and Resort Meetings and Trainings
• Be aware of and informed about events throughout the Resort and Parks
• Complete the training on the HR Matrix
• Adhere to the WP Commission Safety Rules and Policies
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proactive manner, and maintain harmonious working relationships with fellow employees

SUPERVISORY RESPONSIBILITIES

Manages up to five subordinate supervisors who supervise 30+ employees in the Food & Beverage Banquet department. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 30+ non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year College or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.