IT / AV Technician - La Estancia

Job Description

Job Description

IT / AV Technician

At La Estancia Club & Residences, every memorable moment our members enjoy rests on systems that work quietly and reliably behind the scenes. We are seeking a capable IT / AV Technician to serve as the welcoming first point of contact for technical support across the Club. In this role, you will answer questions on everyday technical issues, guide each person toward a clear solution, and keep our technology running with the same care and attention to detail that defines the La Estancia experience.

The ideal candidate pairs sound technical knowledge with genuine patience and a warm, service-minded manner, creating value for those we serve and protecting the reputation we have worked to build. This is a full-time position.

AT A GLANCE

Position: IT / AV Technician

Department: Information Technology

Employment Type: Full-Time

Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with availability around special events as needed

Location: La Estancia Club & Residences, West Texas

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Serve as the first point of contact for those seeking technical assistance by phone or email.

Perform remote troubleshooting using thoughtful diagnostic questions and proven techniques.

Determine the best solution based on the issue and the details provided.

Guide each person calmly through the problem-solving process.

Escalate unresolved issues to the appropriate level of support.

Provide accurate information on our IT products and services.

Set up and support audio and visual technology for meetings and special events.

Record events, issues, and their resolutions in clear, reliable logs.

Follow up to keep each person's status and records current.

Share any feedback or suggestions with the appropriate internal team.

Identify and recommend improvements to our procedures.

Proven experience as a help desk technician or in another customer-support role.

A genuine willingness to learn.

Comfort with office automation products, databases, and remote-control tools.

A solid understanding of computer systems, mobile devices, and related technology.

A working understanding of audio and visual systems and event technology.

The ability to diagnose and resolve basic technical issues.

Proficiency in English.

Excellent communication skills.

A customer-oriented, even-tempered manner.

To be considered, candidates must be able to perform each responsibility satisfactorily, hold a valid driver's license with an acceptable driving record, and complete a drug screening, a background screening, and all government I-9 requirements. A combination of education, experience, and training is always considered.

TEAM EXPECTATIONS

Understand and live out La Estancia's mission and core values.

Be part of a team, working together and remaining attentive to one another's needs each day.

Maintain a gracious, pleasant manner while supporting fellow team members as situations arise.

Embody the standards of the La Estancia brand through professionalism in every form of communication.

Attend all required meetings.

Be available to support special events as needed, including some evenings and weekends.

Take pride in your appearance while adhering to the Dress and Appearance Policy.

Work safely and abide by Workplace Health and Safety standards.

Follow company policies regarding accident and incident reporting.

All other duties as assigned.

ABOUT LA ESTANCIA

Nestled amid the vast landscapes of West Texas, La Estancia Club & Residences is an exclusive private membership club inspired by the grand estancias of Argentina. Here, old-world tradition meets refined modern living, and tranquility coexists with a vibrant community.

Our mission is to create memorable moments for our guests and lifelong opportunities for our team. Our vision is to provide world-class cuisine and lifestyle experiences with southern hospitality. Every role at La Estancia, seen and unseen, contributes to that promise.