Senior Manager, Platform Engineering

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the '12 Angry Seniors'. Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen -not dilute -our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Senior Manager, Platform Engineering

The Senior Manager, Platform Engineering leads and manages the hybrid infrastructure and platform engineering organization spanning on-premises data centers, Azure/AWS cloud, DevOps, Site Reliability Engineering (SRE), automation, and observability.

This role combines people leadership, technical leadership, and Technical Program Management (TPM) while driving infrastructure modernization, cloud adoption, platform reliability, automation, and complex cross-functional technology initiatives.

You Will Lead and develop teams responsible for Platform Engineering, Infrastructure, Cloud, DevOps, and SRE, including mentoring engineers and technical leads and establishing a culture of accountability, automation, and continuous improvement.

Provide leadership across a hybrid environment, including on-premises data centers and public cloud platforms.

Drive infrastructure and platform modernization, including data center, server, storage, virtualization, application, and cloud migrations.

Establish and mature DevOps, SRE, Infrastructure-as-Code, CI/CD, automation, and observability practices.

Lead AIOps adoption to improve reliability using ML-driven anomaly detection, predictive capacity planning, and intelligent incident response.

Own platform availability, reliability, scalability, performance, and operational excellence.

Lead DR/BCP strategy, backup and recovery, resiliency planning, and disaster recovery testing.

Drive technical programs from strategy through execution, including roadmaps, milestones, dependencies, risks, resources, and deliverables.

Coordinate initiatives across Infrastructure, Networking, Security, Architecture, Application Development, vendors, and business stakeholders.

Provide clear communication to leadership on program status, operational health, risks, dependencies, and strategic priorities.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience
• 12-18+ years of progressive technology experience, with a strong background across infrastructure, cloud, DevOps, SRE, or platform engineering
• 5+ years of engineering leadership or management experience
• Relevant certifications in Azure, AWS, Kubernetes, VMware, Terraform, ITIL, or Technical Project/Program Management are preferred
• Strong Technical Program Management experience, including roadmap development, project and program planning, cross-functional delivery, dependency management, risk management, stakeholder communication, governance, and executive reporting
• Hands-on technical foundation in data center operations, including physical and virtual servers, VMware, SAN/storage, networking, switches, compute, and hardware lifecycle management
• Strong hands-on expertise with the Azure cloud platform, including App Services, Function Apps, Azure SQL, Storage/Blob, Entra ID, Azure Monitor, and cloud governance
• Strong understanding of DevOps and SRE principles, including reliability engineering, incident management, SLIs/SLOs, automation, and reduction of operational toil
• Experience with Terraform, Ansible, Kubernetes/AKS/EKS, CI/CD, Azure DevOps, GitHub Actions, Jenkins, or similar technologies
• Strong observability experience across metrics, logs, traces, dashboards, monitoring, and alerting, using platforms such as Grafana, Datadog, Azure Monitor, CloudWatch, or similar
• Hands-on experience applying AI/ML to operations, including anomaly detection, event correlation, predictive scaling, and automated root-cause analysis
• Experience with DR/BCP, high availability, resiliency, RTO/RPO, backup and recovery, failover, and disaster recovery testing
• Strong understanding of networking, identity and access management, authentication, security controls, secrets management, infrastructure security best practices, and security and compliance frameworks such as NIST, CIS, SOC 2, HIPAA, and ISO 27001
• Strong people-management and communication skills, with experience in hiring, mentoring, coaching, performance management, developing technical talent, vendor management, technology evaluations, resource and capacity planning, budgeting, infrastructure lifecycle management, and working with engineers, architects, security teams, business stakeholders, vendors, and executive leadership
• Leadership - Develops managers and aligns teams to achieve departmental goals
• Problem Solving - Makes sound decisions in ambiguous, high-risk situations with cross-functional or departmental impact
• Strategic Mindset - Formulates departmental strategies and aligns managers, resources, and initiatives to organizational goals
• Communication - Influences across teams, communicates complex decisions, and builds alignment among managers and stakeholders

What's in it for you?

• Base salary range: $150,000 to $215,975 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Why consider a career at SCAN?

• A competitive compensation and benefits program;
• An annual employee bonus program;
• Generous paid-time-off (PTO);
• Eleven paid holidays per year;
• Excellent Retirement Savings program;
• A work-life balance; and
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affluent Action workplace.

Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.

A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN.

A competitive compensation and benefits program; An annual employee bonus program; Generous paid-time-off (PTO); Eleven paid holidays per year; Excellent Retirement Savings program; A work-life balance; and An opportunity to become part of a team that makes a difference to our members and our community every day!