Field Service Technician

Field Service Technician

Pregis is a leading manufacturer of protective packaging solutions trusted by companies across a wide range of industries. Our equipment plays a critical role in helping customers package and protect the products they ship every day. As a Field Service Technician, you'll be on the front line supporting those operations through installations, preventive maintenance, troubleshooting, and customer training. This is an ideal opportunity for a self-motivated technician who enjoys autonomy, hands-on mechanical work, and building lasting customer relationships while representing a respected industry leader.

Greater Fort Wayne Indiana area

Job Summary

Reporting to the Field Services Manager, the Field Service Technician serves as the primary technical resource for customers within an assigned territory. This role partners closely with customers and internal teams to optimize equipment performance, deliver exceptional service, and support the ongoing success of Pregis packaging solutions.

Job Location

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime Eligible

Job Responsibilities

• Install, maintain, troubleshoot, and repair Pregis packaging equipment and material delivery systems at customer sites.
• Perform preventive maintenance, inspections, and equipment assessments to maximize uptime and performance.
• Diagnose and resolve mechanical, electrical, pneumatic, and operational issues.
• Train customer operators and maintenance personnel on equipment operation, troubleshooting, and maintenance best practices.
• Serve as the primary technical contact for assigned customers, providing equipment support and performance recommendations.
• Complete service reports, maintenance records, and related documentation accurately and on time.
• Maintain inventory of service parts, tools, and equipment.
• Assist with testing, installation, and implementation of new equipment, upgrades, and product enhancements.
• Collaborate with internal teams to support customer needs and continuous improvement initiatives.
• Support and mentor Field Service team members through technical expertise and knowledge sharing.
• Adhere to all company safety, operational, and financial policies and procedures.
• Provide support across other territories and service locations throughout North America as needed.

Experience and Skills

• Associate degree in a technical field preferred, or equivalent experience.
• 5+ years of field service, maintenance, industrial equipment, packaging machinery, or related technical experience preferred.
• Strong mechanical troubleshooting, repair, calibration, and maintenance skills.
• Working knowledge of electrical systems, blueprints, wiring diagrams, schematics, and technical manuals.
• Excellent customer service and communication skills with the ability to interact professionally at all organizational levels.
• Self-motivated with the ability to work independently and manage a daily service schedule.
• Strong organizational, time management, and problem-solving skills.
• Valid driver's license and clean driving record required (company car provided)
• Ability to travel daily throughout the assigned territory, with up to 30% overnight travel as needed.

Benefits & Rewards

At Pregis, we invest in our employees' success both professionally and personally. In addition to a competitive compensation package, eligible employees may qualify for a sign-on incentive, relocation package, or gain-sharing programs. We also offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Comprehensive Benefits

• Medical plan options through Blue Cross Blue Shield
• Dental and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• Annual $5,500 service bonus
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• Tuition Assistance and Continuous Development
• 401(k) with company match and immediate vesting
• Paid Time Off and Holiday Pay
• Paid Parental Leave & Paid Military Leave
• Company vehicle provided including all gas, insurance, and maintenance
• Eligible for over-time pay

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.