Front Desk Agent

Tru by Hilton

Job Title: Front Desk Agent
Company: Hampton by Hilton
Location: Phenix City, AL
Job Type: Full-Time / Part-Time
Shift: Evening, Weekend, and Holiday Availability Preferred
Job Summary
We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.
Key Responsibilities

Greet guests and provide outstanding customer service
Process guest check-ins and check-outs accurately
Answer phone calls and manage reservations
Handle guest requests, concerns, and complaints professionally
Maintain knowledge of hotel services, local attractions, and policies
Coordinate with housekeeping and maintenance teams
Ensure lobby and front desk areas remain clean and organized

Qualifications

High school diploma or equivalent preferred
Previous hotel or customer service experience is a plus
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with hotel management systems
Flexible schedule, including weekends and holidays

Benefits

Competitive hourly pay
Employee hotel discounts through Hilton Careers
Paid training
Opportunities for advancement

Preferred Skills

Positive attitude and professional appearance
Strong problem-solving abilities
Team-oriented mindset
Attention to detail

Apply

Vacancy posted 2 days ago

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