Assistant General Manager

HAMPTON INN BALTIMORE

550 Washington Blvd Baltimore, MD 21230, USA The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed. Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction. Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count. Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements. Have effective interviewing skills and ability to recruit team members. Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming. Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings. Be able to effectively investigate, report and follow-up on employee and guest accidents. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Qualifications Required: 1 year of previous Hotel Front Desk Management Experience. Preferred: Knowledge of Accounts Receivable. Previous Experience with Hilton and PEP. Skills Team Player – Works well as a member of a group. Leader – Inspires teammates to follow them. Enthusiastic – Shows intense and eager enjoyment and interest. Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well. Dedicated – Devoted to a task or purpose with loyalty or integrity. Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals. Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Peachtree Group Hospitality Management