Email Marketing Associate

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Take Risks and dream big.

Inclusion. Equity. Diversity. - Cherish diversity and respect each other.

Kiva is seeking an Email Marketing Associate to help support the execution and continuous improvement of our email and lifecycle marketing programs. Reporting to the Senior Manager of Lifecycle & Email, this role will help build scalable operational processes that enable the Growth & Lifecycle team to execute increasingly sophisticated programs efficiently and consistently.

Working closely with Growth & Lifecycle, Product, Creative, Analytics, Data Science, and Engineering teams, you'll support campaign execution, marketing operations, and process improvements that help deliver personalized communications to Kiva's global community.

This role offers a strong foundation in marketing operations, with opportunities to grow over time into broader responsibilities across campaign management, marketing operations, and lifecycle marketing.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; Campaign Execution & Lifecycle Operations

Support the intake, planning, building, QA, scheduling, and deployment of campaigns across multiple stakeholders.

Conduct thorough QA across content, links, personalization, segmentation, rendering, and user experience.

Maintain project timelines, dependencies, and deliverables within Asana.

Audience & Marketing Technology Support

Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules within Iterable.

Support personalization, frequency capping, and segmentation initiatives that improve user experience and list health.

Help audit, document, and improve customer data available for lifecycle marketing.

Partner with Product, Engineering, and Analytics teams to improve customer data quality and lifecycle capabilities.

Monitor and report on campaign and lifecycle performance metrics.

Document campaign learnings, experiment results, audience logic, and operational best practices.

Support testing, research, and analytical initiatives that improve customer engagement and retention.

Identify opportunities to improve automation, targeting, and operational processes that improve marketing and team effectiveness.

1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related field.

~ Hands-on experience with Iterable or a similar marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud).

~ Experience supporting campaign execution, marketing automation workflows, audience segmentation, or QA processes.

~ Experience managing multiple concurrent projects with competing deadlines.

~ Comfort working with data, spreadsheets, and marketing performance metrics.

~ Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM.

~ Passion for Kiva's mission and expanding financial access around the world.

A work-from-home position; A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO. We offer JOON, a flexible lifestyle spending account that provides an annual stipend for Wellness, Professional Development, or Working from Home.

Join us and help us achieve our mission!

We will only accept applications directly from candidates.