Scheduler, PRN- Breast Center

Job Title

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests, procedures, treatments and services with minimal support.
• Determining financial accountability providing information and referrals proactively.
• Problem solving concerns and issues.
• Providing patient instructions and education regarding preparations for tests and procedures.
• Able to answer scheduling calls with minimal support.
• Demonstrates quality customer service.
• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.
• Ability to perform scheduling in at least one location.
• Consistently scores a minimum of 92% on a customer service review.
• Productivity goals met where applicable.

In hospital-based clinics:

• This position is responsible for answering incoming calls and scheduling patients appropriately with providers.
• Provides exceptional customer service to patients, families, physicians, physician offices and the community
• Registers new patients into the EMR, including demographics and insurance information
• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility
• Assists with community referrals or other referrals as appropriate

Applicable Experience: Less than 1 year

PRN Day (United States of America)

Saint Luke's Health System