Cookie Crew

Job Description

Job Description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Cookie Crew for our brand new Universal City Walk location! As a member of the Cookie Crew, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!

Check out some of our content vids below to learn more:

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OF OUR SWEET COOKIE CREW PERKS:

·         Starting Pay Rate: $20.50/hr 

·         Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

·         Paid vacation and sick time off

·         Pet insurance for your furry loved ones

·         Interactive training & mentorship

·         Job stability with a rapidly growing and reputable company

·         Achievable growth/promotion opportunities

·         You get to work in a fun, exciting team environment

·         Employee discount and FREE COOKIES with every shift!

WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?

·         Promptly greet guests entering the store and take their orders according to procedure

·         Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy

·         Give each customer a warm experience with a smile in person & over the phone

·         Bake our delicious cookies to perfection & a scoop of ice cream

·         Ensure fast, warm, and correct delivery orders are packaged and sent out

·         Handle cash and payments accurately and have no shortages or overages

·         Cleaning, sanitizing, and maintaining the bakery including other duties as assigned

DESIRED SKILLS & EXPERIENCE:

·         At least 6 months of experience in a customer service focused role - preferred

·         Personable, genuine, outgoing demeanor

·         Customer service focused and a willingness to exceed guest expectations

·         Great communication, organizational and math skills

·         Must be able to lift up to 40 lb boxes of product

·         Must be 18 years or older to be employed

·         Must be able to work nights, weekends and holidays

·         Legally eligible to work in the United States

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.