Senior Security Operations Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands‑on management support necessary for long-term success. Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer , an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies. At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career. Sunstates Security has an immediate opening for a talented and motivated Senior Operations Manager to help oversee regional operations and manage multiple accounts in the Dallas Metroplex area. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers. This position offers a full compensation package of up to $100,000- which includes -- Annual performance-based bonus - up to 10% of base salary Monthly vehicle allowance Mileage paid at current IRS rate Full medical, dental, vision, and life insurance coverage 401k plan with company match Generous PTO Tuition assistance * Salary is DOE ESSENTIAL DUTIES & RESPONSIBILITIES Responsible for the direction, coordination, and supervision of Management, Site Supervisors and Security Officers. Identify and recruit new talent with the assistance of the regional office and HR department. Process new employees through the Sunstates Security onboarding system. Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics. Train subordinates on procedural guidelines, company policies, and operational & site specific forms. Enforce consistency in policy and procedure implementation with the site(s). Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame. Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations. Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance. Act as the primary contact for the site and contacting the local office when necessary. Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable. Operations Coordinate with Regional Manager/Director to establish site goals & objectives and communicate these with the customer(s) as required. Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals. Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are address with management guidance. Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment. Produce Quality Assurance checks through eHub to assure positive results. Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available. Cost Control & Budgetary Responsibilities Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management). Business Development & Customer Relations Foster a superior level of customer relations/service in order to ensure client retention and satisfaction. Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets. The requirements for the Senior Operations Manager include: Bachelor’s degree from a four (4) year college or university and three (5) or more years of related experience and supervision in the security industry. Excellent organizational, leadership, communication, and time management skills. Ability to qualify and be issued a security officer license in all areas under command. Advanced computer literacy in MS Office. Valid driver’s license and good driving record. #J-18808-Ljbffr