Collision Center General Manager

Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair services in the U.S. Our services operate across more than 650 state‑of‑the‑art locations in 38 states, including the growing Crash Champions LUXE | EV Certified brand for high‑line and luxury EV repair centers. Founded in 1999 by industry veteran Matt Ebert, Crash Champions has always placed people first in delivering superior collision repair service. Responsibilities Meet or exceed location revenue goals and other KPIs: manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency Labor assignment and production management: assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint Teammate support: support teammates during peak times by receiving customers, checking in vehicles and writing estimates as needed Monitor and attain production goals and standards: ensure all repairs are in line with Crash Champions and I-Car quality standards, billed accurately and correctly, and uphold back of shop PPE protocol for teammate safety Complete shop payroll and staffing in a timely manner: ensure production staff adheres to punch‑in/out guidelines and flag‑hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave Manage daily production flow: communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving to meet delivery requirements Write DRP complaint estimates: write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates Team acquisition, coaching and development: interview and hire best candidates, provide individual teammate performance coaching, feedback, and support for growth/progression opportunities Qualifications Knowledge of Collision Industry, including high‑level knowledge of insurance procedures and requirements for a variety of carriers Aptitude in decision‑making and problem solving Ability to lead and work collaboratively with others to meet shared objectives Demonstrated ability to meet deadlines and achieve successful results Proficient knowledge and use of estimating software, CCC ONE Total Repair Software Proficient with computers and other technology Valid driver’s license required Benefits Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401(k) Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays #J-18808-Ljbffr