Practice Manager

At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare!

TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT

We build experiences people love by incorporating empathy, compassion and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that is deeply passionate about healthcare and each other's success and wellbeing.

DO THE BEST WORK OF YOUR LIFE

We've redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our team is rethinking collaboration and building a global, household name. Join us as a Practice Operations Manager and do the best work of your life.

Key Responsibilities:

The Practice Operations Manager is the operational bridge between Frontier Direct's company goals and the day-to-day reality of clinical practice. As a Practice Operations Manager, you will manage daily clinic operations as well as the clinic team (APPs and MAs). You will ensure alignment with company goals and will problem-solve and execute strategies that drive clinic excellence. You will also partner with Medical Directors and will be involved in the engagement and coordination of various activities that deliver world-class member and employer engagement-with limited, intentional local flexibility where appropriate.

Team Structure

• Direct reports include: APPs (Family Nurse Practitioners and Physician Assistants) and Medical Assistants - up to 4 of each approximately

People Management

• On the ground, in-person presence and leadership that guides and drives accountability and results
• Daily management of clinic operations
• Lead APPs and MAs including hiring/training, clinic coverage, scheduling and day-to-day performance
• Partner closely with Medical Directors on the team's clinical skills, including evaluations and development plans
• Collaborate with HR to define hiring needs, gaps, retention risks and attrition concerns

Clinic Operations

• Act as the bridge between the clinics and the business
• Coordinate needs with Leadership - identify gaps, problem-solve and execute course correction plans as needed
• Support and drive HR and other leadership initiatives
• Partner with Medical Directors to drive the business side including ROI, Population Health, Complex Care Coordination and Care Transitions
• Actively involved in engagement and coordination activities associated with achieving results

Clinic Excellence

• Ensure follow through on all operations, including inventory, invoice reconciliation, licensing, patient relations)
• Ensure all clinic standards are met and upheld at each clinic
• Act as a brand advocate in the market to drive utilization to Frontier

Required Qualifications

• 3+ years of experience in healthcare operations, practice/clinic management, and/or a similar leadership role
• 2+ years of direct people leadership experience, including hiring, training, scheduling, and performance management
• Demonstrated experience managing clinical or clinical-support staff (e.g., APPs, MAs, or nurses) in a fast-paced clinic environment
• Track record of driving operational metrics such as clinic coverage, patient throughput, and/or utilization
• Comfortable working on-site daily and providing in-person, hands-on leadership
• Demonstrated problem-solving skills, with the ability to identify gaps and execute corrective action plans independently
• Experience collaborating and communicating effectively with Medical Directors, HR, and company leadership
• Experience with day-to-day clinic operational tasks: inventory management, invoice reconciliation, licensing/credentialing tracking, and patient relations
• Proficiency with scheduling, EHR, or practice-management software
• Ability to travel between clinic locations within an assigned market as needed or as required.

Preferred Qualifications

• Experience in a startup or high-growth direct primary care (DPC) or value-based care organization
• Experience partnering with Medical Directors on clinical development, evaluations, or quality initiatives
• Familiarity with population health, complex care coordination, or care transitions programs
• Background in ROI/business performance analysis for clinic-level operations
• Experience supporting HR functions such as retention strategy, attrition analysis, or workforce planning
• Prior experience managing multiple clinic sites or a multi-site "hub" structure
• Experience acting as a brand ambassador or driving local market/community engagement to increase patient utilization

BENEFITS - Taking Care of You Now and Your Future

• Medical, dental, and vision insurance
• Frontier Membership for you and your immediate family
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
• 401(k) plan

Time Off

• Paid Time Off (PTO) policy, with team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year
• 9 company holidays per year
• Parental leave policies

At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status