Director of Training

All About Aeries

Aeries is a leading EdTech company with a data-driven Student Information System (SIS) used by over 750 K-12 school districts with millions of users throughout California and Texas. With a rich history of innovation and a proven track record of developing software focused on the whole student, Aeries ensures that student data empowers success and never impedes.


At Aeries, our mission is to deliver data-driven, intuitive, and innovative solutions that unite learning communities to advance student success. We believe strongly in the supporting role of technology in education but recognize that there's no replacement for the wisdom and determination of the real people supporting students' academic successes every day. That's why our goal is to build tools that allow educators to focus on what they do best: educating.

About the Job

The Director of Training will lead a team of full- and part-time Training Specialists, ensuring the department continually delivers high-quality, engaging, objective-based training and consulting services to Aeries districts. This role will provide team management and leadership to all staff within the Training department with a focus on the quality of customer experience and outcomes. The Director will be empowered to make tactical day-to-day and long-term strategic decisions, is accountable for the Training P&L, and all activities performed by the team.

What You'll Do

• Consult with new and current Aeries districts to identify training needs and develop custom training or consulting plans.
• Define and implement effective processes and strategies for scheduling of training and consulting requests, new product implementation training, and sales demonstrations. This includes the effective allocation of staffing resources based on trainer subject matter expertise, coordinating follow-up communications to districts, and appropriate coordination with other departments on training referral processes and billing.
• Coordinate the scheduling of ongoing webinars and workshops that align the annual customer calendar.
• Maintain an in-depth understanding of training pedagogy in order to direct the creation and maintenance of a breadth of purposeful and effective training resources for all Aeries customers.
• Ensure the department continually audits, updates and develops internal training materials and comprehensive on-demand customer-facing training resources for Aeries districts.
• Lead the ongoing creation and management of Aeries Academy Content.
• Lead the planning and development of the master schedule and presenter assignments of annual AeriesCon events.
• Collaborate with the Director of Customer Support, Director of Customer Success, and Director of Implementation and Professional Services on the planning and delivery of professional development activities for members of the Customer Experience division with a direct focus on ensuring staff maintain a working knowledge of all Aeries features and have the capacity for delivering high-quality, engaging, outcome-driven training in a variety of formats.
• Track and report on department KPIs and metrics to monitor performance, identify trends, and support continuous improvement.
• Own the Training department P&L, including responsibility for managing budgets, controlling costs, and achieving department margin targets.

What You Bring

• 5+ years of experience leading training operations, instructional design teams, or customer education departments, ideally managing a mix of full-time and part-time remote employees.
• Bachelor's or Master's degree (or equivalent job experience) in Educational Technology, Instructional Design, Organizational Development, or a related field.
• Deep working knowledge of K-12 school operations, school district calendars, and Student Information Systems (SIS).
• Proven capability designing complex personnel schedules, managing technical assets (LMS systems, corporate video conferencing accounts), and navigating cross-departmental billing/referral pipelines.
• Aeries Experience Preferred
• Professional certifications such as Certified Professional in Talent Development (CPTD) or project management credentials (PMP, Agile/Scrum) Preferred.

Job Details

Status

• Full-time
• Salaried, exempt

Work Schedule

• Monday - Friday. Typical hours align with 7:30/8am - 4:30/5pm PT

Work Location

• Primarily remote; a reliable, distraction-minimized home workspace is expected.
• Must work from one of the following states: AZ, CA, FL, MD, ME, MI, MO, NV, NY, OK, OR, SC, TX, UT, WA, WY, OH, and NC.
• CA and TX is preferred.

Travel Requirements

• Up to 50% travel to customer districts, conferences, and industry events across California, Texas, and other key markets.

Physical Requirements

• Prolonged periods of sustained focus during screen and computer-based work
• Ability to travel as required

Compensation

• $110,000 - $135,000 annualized base salary, based on experience & skills

This role's Total Rewards package includes participation in an annual discretionary company bonus program and comprehensive benefits offering.

Benefits

• Health insurance coverage for employees and covered dependents
• Health Savings Account with employer contributions
• Employer paid Short-Term Disability and Life Insurance
• 401(k) plan with up to 4% employer matching
• "Responsible PTO" with additional paid time off for sick, volunteering, bereavement, and jury duty
• 11 paid holidays with additional paid closure between Dec 26 - Dec 31
• Educational Reimbursement program and opportunities for ongoing professional development

Aeries' Integrity

Aeries Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Aeries Software, LLC, is unable to sponsor, or take over sponsorship of employment visas at this time.