Workplace Experience Coordinator

Corporate Reception Bill Rate: $20.00 Hours: 9-6, 7-4 M-F (flexible hours) Location: 1111 Expedia Group Way, Seattle Welcomes tenants/employees and announces clients, applicants, and visitors. Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors. Conducts a variety of front-of-house activities including: Guest registration through badging software Guest accommodation with luggage/coats, etc. Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits Issues visitor passes and validates parking Answers telephone in friendly, professional manner Maintains accurate records of service requests and status Arranges guides as needed Provides assistance services to tenants/employees and guests including but not limited to: Arranges and confirms recreational, dining, and/or business activities Makes transportation and travel arrangements Office wayfinding Meal and activity reservations Guest and administrative support Must Have Skills: Communication Skills Reasoning Ability Other Skills and/or Abilities: Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications Good organizational and strong problem-solving skills Highly adaptable and flexible Ability to work independently with little supervision Ability to work flexible work schedules based on office needs Strong problem-solving skills Ability to work requiring significant walking or through other means of mobility Ability to work in a standing position for long periods of time Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Summary: The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support. The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience. They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.