Workplace Experience Coordinator

Corporate Reception

Bill Rate: $20.00 Hours: 9-6, 7-4 M-F (flexible hours) Location: 1111 Expedia Group Way, Seattle

Welcomes tenants/employees and announces clients, applicants, and visitors. Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors. Conducts a variety of front-of-house activities including:

• Guest registration through badging software
• Guest accommodation with luggage/coats, etc.
• Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits
• Issues visitor passes and validates parking
• Answers telephone in friendly, professional manner
• Maintains accurate records of service requests and status
• Arranges guides as needed
• Provides assistance services to tenants/employees and guests including but not limited to:
• Arranges and confirms recreational, dining, and/or business activities
• Makes transportation and travel arrangements
• Office wayfinding
• Meal and activity reservations
• Guest and administrative support

Must Have Skills:

• Communication Skills
• Reasoning Ability

Other Skills and/or Abilities:

• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications
• Good organizational and strong problem-solving skills
• Highly adaptable and flexible
• Ability to work independently with little supervision
• Ability to work flexible work schedules based on office needs
• Strong problem-solving skills
• Ability to work requiring significant walking or through other means of mobility
• Ability to work in a standing position for long periods of time
• Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
• Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
• Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

Summary:

The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community. Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support. The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience. They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.