Application Support Engineer

Job Description

Job Description

Primary Talent Partners has a new contract opening for a Software Engineer III  with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension.

Pay: $65.00 - $75.00/hr ; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description:
Seeking an experienced engineer to provide application support, maintenance, enhancement, and operational oversight for a business-critical physical security and access management platform. This role requires a senior, hands-on resource who can take ownership of a complex AWS-hosted application and troubleshoot across front-end technologies, cloud services, databases, APIs, identity controls, and physical security integrations.

This is not solely a front-end development role or an AWS infrastructure role. The ideal candidate will bring broad application support expertise, strong troubleshooting capabilities, and experience supporting cloud-native enterprise applications across infrastructure, integrations, security, and reporting domains.

Core Responsibilities:

• Provide day-to-day production support for a cloud-based access management platform.
• Troubleshoot application, integration, and data issues across UI, APIs, messaging, and databases.
• Support AWS Lambda-based services and release/deployment workflows.
• Monitor application health, investigate incidents, and drive root cause analysis (RCA).
• Partner with business stakeholders, vendors, and internal platform/security teams.
• Maintain technical documentation, runbooks, and support procedures.
• Support audit/compliance needs and operational reporting.

Required Skills (Must Have):

• Angular and TypeScript (production support and troubleshooting)
• AWS Lambda (Python and/or .NET)
• REST API and integration troubleshooting
• Kafka
• SQL Server (MSSQL) and PostgreSQL
• GitHub and GitHub Actions
• AWS AI/ML integrations (Bedrock, Textract, Rekognition)
• Monitoring and incident response (CloudWatch, Dynatrace, Splunk, or equivalent)
• Reporting experience (Power BI, SSRS, or equivalent), including audit and operational reporting

Nice-to-Have Skills:

• AWS services: Connect, Lex, Aurora, RDS, S3, CloudFront
• AWS security services: IAM, KMS, Secrets Manager
• Identity and access technologies: Active Directory, Entra ID, RBAC, CyberArk
• Akamai
• Terraform or CloudFormation
• Automated testing tools (Tricentis preferred)
• Industry/Domain Experience (Preferred)
• Physical security and access-control platform support
• Integrations with systems such as Avigilon, Symmetry, gate controllers, and intercom/callbox solutions
• Experience in regulated/compliance -driven environments

Soft Skills:

• Strong analytical thinking and advanced troubleshooting/problem -solving ability
• Ability to manage multiple priorities in a fast-paced production support environment
• Clear written and verbal communication with technical and non-technical stakeholders
• Proven collaboration with vendors, business partners, infrastructure teams, and security teams
• Self-motivated, accountable, and able to work independently with minimal oversight
• Strong documentation discipline (runbooks, incident notes, RCA, and operational procedures)
• 24x7 production support and on-call participation

Desired Candidate Profile:

• 5+ years supporting enterprise applications in production
• 3+ years supporting AWS cloud-native/serverless solutions
• Strong analytical troubleshooting and communication skills
• Ability to manage multiple priorities and work independently

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on ziprecruiter.com

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