Shelter Support Advocate - Harbor House Domestic Violence Shelter

Job Description

Job Description

Join Our Team as a Mission-Focused Shelter Support Advocate Today!
Location: Harbor House
Organization: Catholic Charities Wichita 
Type: Full-Time | In-Person 

Open Shifts Include:
Saturday-Wednesday, 9 pm - 5am; Thursday and Friday/off 
Wednesday-Sunday; 1pm - 9 pm; Monday and Tuesday/off
Wednesday- Sunday: 5 am- 1 pm; Monday and Tuesday/off
PRN 4 pm - 12am; including holidays and weekends

Are you passionate about supporting individuals and families experiencing domestic violence? Harbor House is seeking a compassionate and dedicated team member to provide advocacy to clients who reside in Harbor House, oversee operations of shelter home and assists residents in their day-to-day requirements. Cleans public areas of the shelter and restocks supplies, as needed. This is more than a job—it's an opportunity to make a meaningful impact in our community.

What You Will Be Doing: 

• Receives incoming calls to shelter, responds to inquiries, and determines appropriate action.
• Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other agencies or programs as appropriate.
• Ensures rooms are cleaned and prepared for incoming clients.
• Provides assistance and support for shelter clients and children.
• Supports and advises clients in achieving goals to new lifestyle. Collaborates with other staff members to follow recommended treatment plans.
• Supervises and assists clients in day-to-day requirements. Informs clients of shelter guidelines and enforces guidelines.
• Manages daily operations of the shelter, including security tape and monitoring security system. Maintains shelter safety and responds to issues appropriately as they arise.
• Prepares, serves and cleans up meals and logs meals in menu book.
• Maintains cleanliness of shelter common areas, restrooms, and offices.
• Completes shelter laundry and ensures that there are clean linens at all times, monitors and maintains the stock of cleaning supplies and other general office supplies.
• Ensures rooms are cleaned and prepared for new incoming clients.
• Receives and acknowledges donations to the shelter.
• Refers domestic violence victims to Harbor House Outreach and community services when necessary.
• Maintains shelter safety and responds to issues appropriately as they arise.
• Records Incident Reports and Work Orders in Catholic Charities computer system, as required.
• Attends domestic violence trainings as required by KCSDV and Catholic Charities Wichita.
• Enters program demographics and service data in the Catholic Charities computer system.
• Performs other related assigned duties.

Your Superpowers: 

• Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues. Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds are preferred.
• Ability to use a personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.

What You Need to Bring to the Table: 

• High school diploma required, undergraduate degree in social work, social services or other related field preferred. Candidates with relevant experience working with victims of domestic violence preferred.
• Class C driver’s license, motor vehicle, and insurance required.

The Rhythm of the Role:  

• Controlled work environment with noise/vibrations from general office equipment.
• Minimal exposure to fumes/dust/odors.
• Work Type: Light, exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimally required to move about office. Sit about 25 percent of time.
• Stooping/Bending: Minimal.
• Reaching: Occasional, overhead as well as horizontal and down.
• Vision: Adequate to perform essential functions.
• Color vision: No particular color vision requirement.
• Hearing: Frequently perceive nature of sounds by ear.
• Speech: Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
• Manual Dexterity: Frequently operates equipment requiring moderate ability.

Why Catholic Charities?

You’ll be part of a collaborative, fun team that makes an impact in our community. We offer a supportive work environment, vacation pay, sick pay, generous retirement package, and health insurance. We also have fun and work to be as flexible as possible so you can enjoy your time outside of work. 

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