Desktop Support Technician

Company : CVS

Location : 5 days in office - Columbia, MD

Pay rate: $24-27/hour

Length : 6 month contract – will convert to full time between 6-18 months

*healthcare benefits provided

Required Skills & Experience

• 4+ years of Desktop Support / IT Support experience

• Strong troubleshooting skills for PCs, monitors, keyboards, mice, printers, and peripheral devices

• Experience supporting end users via phone, chat, and ticketing systems

• Hardware deployment, inventory management, and asset tracking experience

• Ability to work onsite full-time in Columbia, MD

• Strong customer service and communication skills

Nice to Have Skills & Experience

• Experience supporting printers, barcode scanners, label printers, and related devices

• A+ Certification

• Additional Microsoft, Operating System, or technical certifications

• Bachelor's Degree

• Remote support/remoting tools experience

• Experience supporting pharmacy, healthcare, warehouse, or distribution environments

• Experience with inventory systems and IT asset disposal processes

• Familiarity with RTS or similar internal support tools

Job Description

Insight Global is seeking a Tier 2 Desktop Support Analyst for a leading healthcare organization. This individual will provide onsite and remote technical support for a large pharmacy operation and will remotely support corporate employees across multiple states. The role supports both front-end pharmacy users and backend warehouse/dispensing teams, where technology uptime is essential to business operations.

The ideal candidate will have strong desktop support experience and be comfortable troubleshooting a wide variety of hardware, including PCs, monitors, barcode scanners, laser printers, label printers, and other peripheral devices. In addition to day-to-day technical support, this person will manage IT inventory, update asset tracking systems, coordinate equipment disposals, and assist with tickets escalated through a regional support queue. This is a highly visible onsite role offering the opportunity to support critical healthcare operations while working alongside experienced analysts and technical leadership. Additional responsibilities include:

• Provide Tier 2 desktop support for a specialty pharmacy operation

• Support approximately 30 front-office associates including agents, pharmacists, and technicians

• Troubleshoot PCs, monitors, keyboards, mice, scanners, printers, and pharmacy-related hardware

• Maintain and track IT inventory and asset lifecycle management

• Coordinate hardware disposals and inventory system updates

• Support backend warehouse and dispensing operations where system uptime is critical

• Respond to tickets submitted across a 13-state pharmacy region

• Handle support requests through chat, phone calls, and ticket queues

• Utilize remote support tools to assist users in multiple locations

• Work closely with Associate Managers and Senior Analysts to resolve escalated issues

Ensure critical systems remain operational in a high-volume environment with strict productivity requirements