Content Management Associate (Knowledge Specialist Team) Hybrid (USA) R0057373

Content Management Associate (Knowledge Specialist Team)

The Content Management Associate (Knowledge Specialist Team) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The Content Management Associate (Knowledge Specialist Team) is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. Additionally, the Content Management Associate (Knowledge Specialist Team) is responsible for updating, maintaining, and growing the BL Brain knowledgebase via data recapture protocol and proactive research to ensure accurate information is retained across all industries.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Content Management and work under the leadership of the Associate Director, Customer Success. This role is a part of FCC | CLC C T Corporation System - Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications

• Minimum 1+ year experience in an Administrative Role serving in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies.
• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain knowledgebase
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct audits of knowledgebase to identify and remedy outdated or missing data
• Assist with Missing Fields Report creation
• Contribute to quarterly industry-specific research (Regulatory Tracker: Pharma)
• Collaborate with Marketing on public facing web material as needed
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain knowledgebase
• Assist with internal cross-team training efforts as needed
• Provide overflow assistance to adjacent teams as needed

General Expectations

• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency

Compensation

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.