Patient Service Representative
$25 per hourAston Carter
Patient Service Representative
The Patient Service Representative serves as the primary point of contact for patients in a busy outpatient medical setting. This role focuses on delivering courteous, efficient front-desk and phone support, coordinating appointments and referrals, verifying insurance and registration details, and ensuring a smooth experience for patients from check-in through check-out.
Responsibilities
- Serve as the primary point of contact for patient relations both in person and by phone, providing professional and courteous service at all times.
- Greet patients upon arrival, assist with questions or concerns, and escalate issues to appropriate staff or departments when necessary.
- Check patients in and out, collect co-payments, issue receipts, and reconcile payments accurately in accordance with established procedures.
- Verify patient demographics and insurance information in CS-Link/Epic and update records to ensure accurate billing and clinical documentation.
- Schedule patient appointments and complete registration tasks, ensuring all required information is captured and documented.
- Process and track referrals and authorizations for various insurance types, following established workflows and timelines.
- Handle patient and provider correspondence, including messages, requests, and follow-up communications.
- Explain clinic policies, procedures, and available services to patients in a clear and respectful manner.
- Sanitize and maintain a clean workspace using provided supplies and in accordance with department guidelines.
- Read, understand, and respond to detailed oral and written instructions to support efficient clinic operations.
Essential Skills
- Experience with medical insurance, referral processes, and benefit plans.
- At least 1 year of recent experience working in an outpatient clinic or medical office setting.
- Ability to read, understand, and respond to detailed oral and written instructions.
- Proficiency with CS-Link/Epic or similar electronic health record systems.
- Strong customer service and communication skills in a healthcare environment.
- Accuracy and attention to detail when handling patient information, payments, and documentation.
Additional Skills & Qualifications
- 2 or more years of recent experience working as a Patient Service Representative.
- Understanding of medical terminology to support effective communication with patients and clinical staff.
- Experience working in an urgent care setting or similar fast-paced medical environment.
- Familiarity with medical office workflows, including appointment scheduling, registration, and front-desk operations.
Work Environment
This position is based in an outpatient clinical setting that operates extended hours throughout the week. The schedule includes Monday through Friday from 11:30 to 22:00 and Saturday through Sunday from 08:30 to 19:00, with work required every other weekend. The environment is fast-paced and patient-focused, with frequent interaction in person and by phone. The role involves working at a front desk or reception area, using CS-Link/Epic and other office systems for scheduling, registration, and documentation. Team members are expected to maintain a clean and organized workspace, follow departmental guidelines for sanitization, and present a professional appearance appropriate for a medical office.
Job Type & Location
This is a Contract position based out of Playa Vista, California 90094.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
This position is anticipated to close on Nov 13, 2026.
Workplace Type
This is a fully onsite position in Playa Vista, California 90094.
Aston CarterVacancy posted 1 day ago
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