Customer Care Manager - State Farm Agent Team Member

Benefits: 401(k) Bonus based on performance Competitive salary Opportunity for advancement Paid time off Profit sharing Signing bonus Training & development You May Be a Great Fit as a Office Manager at Roundtree State Farm if: You’re the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. You're able to give advice to people in all different walks of life Location Address: 1312 W EXCHANGE PKWY STE 1160, ALLEN TX 75013 At Roundtree State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to become an expert, grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us! How we do anything, is how we do everything! Seeking an Office Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, selling-in book and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Partner with Agent until trained as an Office Manager Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. #J-18808-Ljbffr Skyler Roundtree - State Farm Agent