Business Analyst - Senior

Our client is currently seeking a Business Analyst

• As a Business Analyst supporting our Intelligent Document Processing (IDP) product area, you will partner with Product Managers and Product Owners to translate business needs into clear, actionable requirements and user stories across a portfolio of high-visibility platforms and capabilities. This role spans several areas that are shaping the future of how we automate document intake and downstream processing-including OCR/ML-based data extraction, AI-driven IDP, and data payload generation that streamlines and automates operational processing.
• We are actively implementing AI for Intelligent Document Processing (IDP) within the Operations platform ecosystem, so prior exposure to AI/IDP, OCR/ML, or document automation technologies is a plus-though not mandatory. What matters most is analytical rigor, curiosity, and the ability to translate ambiguous business problems into well-structured requirements to drive transformational change.

• Intelligent Document Processing (IDP): Define requirements for the end-to-end enrichment and automation of document processing within Operations, including document intake, classification, extraction, interpretation, and decisioning capabilities.
• OCR / ML: Document requirements for optical character recognition data extraction and machine learning models that create accurate, scalable data payloads from a variety of document types.
• AI for IDP: Support the evolution of document workflows through AI/GenAI capabilities by helping define use cases, requirements, activation strategy, and success criteria.
• Payload Generation: Define requirements for structuring and generating data payloads extracted from documents so they can be consumed reliably by downstream systems and workflows.
• Agile Execution: Translate complex, cross-functional business requirements spanning document intake and extraction into clear, developer-ready user stories.
• Implementation & Support: Coordinate development, testing, and implementation of solutions with technology partners, and support users post-deployment by identifying issues and driving resolution.

• Bachelor's degree in a technical or business-related field, or equivalent practical experience.
• 5 years of experience as a Business Analyst delivering business process requirements, use cases, and user stories in a Technology or Operations environment.
• Experience with Agile methodology, including developing epics, user stories, supplementary requirements, and business rules.
• Experience utilizing JIRA, Confluence, or equivalent agile management tools.
• Experience partnering with Product Managers/Product Owners and cross-functional scrum teams, actively engaging in scrum ceremonies (backlog refinement, sprint planning, reviews).
• Experience documenting requirements for data payloads, middleware, and back-end integrations that feed UI data display and downstream automation.

• Background in the financial services industry.
• Exposure to AI/GenAI, Intelligent Document Processing (IDP), OCR/ML tools (e.g., Hyperscience), or similar automation technologies.
• Understanding of APIs and microservices architecture, with an enthusiasm for supporting large-scale transformation initiatives.
• Excellent interpersonal, analytical, problem-solving, influencing, prioritization, and decision-making skills.
• Strong ability to recognize trends and patterns, approaching problem-solving with curiosity and a desire to understand root causes.
• Excellent written and verbal communication skills, with the ability to clearly explain product features and requirements to both business and technical audiences.