Systems Analyst 1 - Part Time

IT Infrastructure Technician

This position is responsible for maintaining essential IT infrastructure, managing Audio-Visual (AV) systems for public meetings, and providing technical support. The ideal candidate possesses excellent communication, customer service, and documentation skills, with hands-on experience in a Microsoft environment.

Duties and Responsibilities

• Public Meeting AV Support: Proactively set up, test, troubleshoot, and operate AV equipment—including microphones, mixers, projectors, cameras, and streaming equipment—to ensure smooth and reliable operation for public meetings. This includes pre-meeting preparation and on-site support.
• System Analysis & Support: Serve as the first point of contact to independently diagnose and resolve common software, hardware, and network issues efficiently and accurately. Provide effective troubleshooting for end-users regarding hardware, software, and peripheral devices.
• Infrastructure Maintenance: Perform maintenance, installation, configuration, and repair of desktop computers, laptops, printers, and other IT equipment. This role requires light travel at times between municipal buildings to provide on-site support.
• Help Desk Management: Log, prioritize, track, and resolve help desk tickets in a timely manner. Identify and escalate complex issues to Tier 2 or Tier 3 support when necessary, ensuring a clear handoff.
• User Account Administration: Assist with basic Active Directory tasks and other system account management duties, such as password resets and account creations or modifications.
• Documentation: Proactively create, update, and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and AV system setup procedures.
• Assist with special projects and perform other duties as required to support the department's goals.

Qualifications

• Technical Proficiency: Demonstrated experience with modern Microsoft Desktop Operating Systems (Windows 11) and basic administration of Microsoft Windows Server, such as user management.
• Operational Independence: Ability to work independently when needed to diagnose issues, maintain systems, and manage workflows without constant supervision.
• Troubleshooting Acumen: Proven ability to resolve technical issues accurately.
• AV Experience: Experience setting up and troubleshooting standard AV equipment, particularly for presentation and public forum environments.
• Communication: Excellent written and verbal communication skills with a professional demeanor and a strong commitment to exceptional customer service.
• Organization: High level of attention to detail and strong organizational skills for accurate ticket management and inventory tracking.
• Background Check: Must pass a CJIS (Criminal Justice Information Services) background check.
• Certifications/Experience: A+ or similar industry-recognized IT certification. Experience with ticketing systems (e.g., NinjaOne, Atera, ServiceNow). Familiarity with remote desktop support tools.

Working Conditions

This position will require work outside of normal business hours to support personnel and volunteers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use hands to manipulate, handle, or feel objects, tools, or controls.
• Ability to use a computer for an extended amount of time.
• Ability to sit and stand for long periods of time. Ability to lift and/or move up to 50 lbs.

Direct Reports

No direct reports.