Fire Alarm Technician

Position: Fire Alarm/Security Systems Technician Job Id: 1760 Location: Columbus, OH Number of Openings: 1 Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family‑owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest‑growing private companies, we have a long‑standing track record of success and ambitious goals for the future. Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference. Position Overview We are currently seeking a skilled and experienced Fire Alarm/Security Systems Technician to join our dynamic team. The technician will be responsible for diagnosing, troubleshooting and repairing non‑functional solutions, installing, programming or configuring, inspecting or providing general customer service on security systems including Fire Alarm, video, access control, intrusion detection, gates and other electronic security devices. Responsibilities Install and configure fire/security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices. Install and program control panels and all other equipment for fire alarm systems with guidance from building plans and electrical layouts. Mount sensors at appropriate locations, performing tasks such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts. Install all wiring to connect system components, complying with all applicable safety standards and customer preferences. Program and customize security systems to meet specific customer needs, including setting up user permissions, alarm thresholds and notification preferences. Perform routine maintenance checks and inspections on fire alarm and security systems to ensure optimal performance and reliability, including cleaning, testing and replacing components as needed. Diagnose and troubleshoot issues with fire alarm and security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime. Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary. Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure. Assist customers with system upgrades, expansions and enhancements, including adding new devices, integrating with third‑party systems and implementing advanced features. Provide exceptional customer service and technical support to customers, responding to service calls, addressing inquiries and resolving issues in a timely and professional manner. Maintain accurate records of installations, configurations, maintenance activities and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards. Qualifications Minimum of 5 years of experience servicing, installing, maintaining and repairing fire alarms and security systems, including video, access control, and intrusion detection systems. Ohio Fire Alarm/Detection License or NICET II. Proficiency in reading and interpreting technical drawings, schematics and specifications. Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently. Strong attention to detail and commitment to delivering high‑quality workmanship and customer service. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues and vendors. Experience using Salesforce preferred. Valid driver’s license and clean driving record. Physical Requirements Must be able to climb ladders, use lifts and work at various heights. Able to lift, carry, and move up to 50 pounds as needed. Frequent standing, walking, bending, kneeling and crouching throughout the workday. Must have good hand‑eye coordination and manual dexterity for handling small components and tools. Ability to safely operate hand tools, power tools, and testing equipment. Must be able to work in confined spaces or outdoor environments as needed. Requires occasional pushing, pulling and reaching overhead. Must be able to wear and properly use required personal protective equipment (PPE). Capable of driving company vehicles and transporting equipment or materials when needed. Ability to remain alert and focused while performing detailed or repetitive tasks. Benefits In addition to a competitive compensation package, Silco offers medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company‑paid short‑term disability and life insurance, as well as company‑paid training. The company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off. Employment at Silco is contingent upon completing a background check and drug screen. Silco is an Equal Opportunity Employer. #J-18808-Ljbffr