Field Service Engineer

Location Atlanta, GA / Northeast Atlanta Travel and On-Call Requirements Local and regional travel within assigned territory, occasional overnight stays. Rotating weekend coverage required. Responsibilities Partner with the sales and clinical education field team to deliver high‑value business solutions that drive customer loyalty and sustain Installed Base. Manage all responsibilities of the primary territory, including compliance and documentation requirements. Schedule and perform installation, operation, planned maintenance, repair, and modification of ASP systems. Perform preventive maintenance and document performance and maintenance records. Work with leadership, customers, and scheduling personnel to schedule all technical/service work for all ASP products. Provide emergency service support and respond to customer requests. Determine causes, troubleshoot, and take corrective action. Complete all assigned training and documentation within set deadlines. Advise on design changes to improve equipment efficiency, quality, or reduce operational cost. Devises project plans for the installation‑planning phase of new equipment. Manage customer expectations before and after interactions to ensure satisfaction. Update and document activities in the Service Management System (Siebel) daily. Process RMA returns and support parts and equipment usage. Maintain personal “trunk” inventory and complete required audits. Provide guidance to customers, including hospital Biomedical engineers and field service staff. Suggest improvements for design opportunities. Provide beta site support and installation. Perform additional responsibilities as assigned. Physical Demands Lift up to 80 lbs. to a height of four feet. Operate company vehicles. Sit or drive for long periods. Occasional airline travel. Stand, bend, and stoop extensively. Work Environment Home office (10%) and hospital/surgery center environments (90%). Adhere to customer protective, safety, and security protocols. Require on‑call responsibilities, including weekend coverage on a rotating basis. Education High School diploma with 3 years customer support/relations/technical support experience *or* Associate’s Degree with 3 years related work experience. Minimum of two years customer service experience. Preferably, a two‑year degree in electronics, technology, computer science, electrical engineering, or related major. At least four years work experience in a related field (Medical Device). Experience in a field service environment. Key Skills Excellent customer service delivery. High motivation to achieve top‑level customer satisfaction. Strong verbal and written communication, time management, and teamwork skills. Computer Skills Experience with office‑based and customized applications for territory management. Basic knowledge of Word, Excel, Access, and similar tools for administrative activities. Knowledge of service management systems. Job Experience At least three years in a field service environment, preferably electronics or medical device industry, or three years as a Biomedical Engineer in a hospital setting. Knowledge of inventory management practices for parts inventory. Basic understanding of business practices, processes, and costs associated with managing a primary territory. Benefits Comprehensive onboarding and ASP certification programs. Competitive compensation and benefits. Company vehicle and travel support. Opportunity to impact patient safety and healthcare quality daily. Pay Range The salary range for this position is $51,300.00 – $85,700.00. Equal Opportunity Employer We are an Equal Opportunity Employer. All application decisions are made without regard to any protected characteristic. We value diversity and encourage all qualified applicants to apply. Reasonable accommodations are available for applicants with disabilities. Contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr