Route Service Representative - UniFirst

Route Service Representative - UniFirst Location: Fort Wayne, Indiana Job ID: 2602513 At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity. What Your Role Entails Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily. Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. Deliver Consistent, Reliable Service: Ensure on‑time, accurate deliveries and returns while maintaining strong customer satisfaction. Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience. Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential. Represent UniFirst on the Road: Operate a company walk‑in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships. Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust. Core Competencies Customer‑Centric Mindset & Relationship Building: Consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. Time Management, Route Efficiency & Safety Awareness: Manage your route with precision, balancing timely deliveries and pickups with safe driving practices while handling unexpected challenges. Dependability, Problem‑Solving & Professional Communication: Take ownership of responsibilities, show up prepared, follow through on commitments, and communicate effectively with customers and internal teams. Sales & Upselling Mindset: Identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing value. Why You’ll Enjoy This Role Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long‑term relationships. Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route. Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed. Qualifications Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation. DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam. Educational Requirements: High school diploma, GED, or military service required. Strong Customer Service Skills: Ability to work independently while maintaining a team‑oriented mindset and providing excellent customer service. Relevant Experience: Prior experience in customer service, route sales, or delivery is a plus. Tech‑Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience. Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods. Benefits Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more. Training & Development: Formal training through our SCP program to set you up for success as an RSR. Career Development: Continuous training and growth opportunities. Company Culture: A supportive and inclusive workplace rooted in a strong sense of community. Stability & Work‑Life Balance: Monday–Friday daytime schedule, no nights or weekends. Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives. Join UniFirst for a Rewarding Career At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. Equal Opportunity Employer UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws. Accommodation for Disability If you need accommodation for any part of the application process because of a medical condition or disability, please email View email address on click.appcast.io or call View phone number on click.appcast.io (tel:+800-347-7888) to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent. #J-18808-Ljbffr UniFirst