Guest Services Agent

I Hotel

Guest Services Agent - I Hotel & Conference Center (Champaign, IL)

Full-Time & Part-Time | On-Site | AAA Four-Diamond Property

Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana's premier AAA Four-Diamond

hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are

passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced

environment, we want you on our team!

Why You'll Love Working with Us
• Work in a beautiful, contemporary, wellness-focused environment
• Be part of a supportive team that values professionalism and positivity
• Grow your hospitality career with hands-on experience in a Four-Diamond property
• Enjoy meaningful guest interaction every day

What You'll Do

As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection

for guests, visitors, and community partners. Responsibilities include:
• Providing friendly, sincere hospitality to every guest
• Checking guests in/out with accuracy and efficiency
• Responding to guest, community, and university-related inquiries
• Assisting with crisis or urgent guest needs professionally and calmly
• Conducting property tours
• Coordinating guest services such as shuttle rides, package delivery, and special requests
• Supporting a superior level of cleanliness and presentation across the facility

What We're Looking For
• Exceptional customer service skills and a sincere desire to help others
• Strong organizational and time-management abilities
• Positive energy and a team-first mindset
• Ability to excel in a fast-paced, high-volume environment
• Excellent verbal communication skills
• Strong work ethic, attention to detail, and reliability
• Flexibility to work weekdays and weekends
• Competence with basic computer programs
• Valid driver's license and good driving record (required)
• Knowledge of Champaign-Urbana is a plus
• Physical ability to perform occasional light labor
• Previous hotel experience is welcome but not required

About the I Hotel & Illinois Conference Center

Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel &

Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a

team committed to excellence in every detail.

How to Apply

If you're enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we'd love to

meet you. Apply today to become a Guest Services Agent!

Please do not call or visit the property to inquire about application status
Work schedule

8 hour shift
Weekend availability
Monday to Friday
Day shift
Night shift
Overtime
Other

Benefits

Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Disability insurance
401(k)
Referral program
Paid training

Apply

Vacancy posted 23 hours ago

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