Patient Representative

Patient Representative

Greets, instructs and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Duties and responsibilities include maintaining strictest confidentiality, greeting patients in a prompt, courteous and helpful manner, checking-in patients, verifying and updating demographic and insurance information, answering telephone, screening calls, taking messages, and conveying information to appropriate parties. Also includes maintaining work area and reception area in neat and orderly manner, advising Practice Manager of problems and concerns in the Front Office, attending educational and staff meetings, determining and inputting daily balance of charges and receipts.

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

High school education or equivalent. Strong communication skills with consistent incorporation of judgement and discretion. Working knowledge of medical terminology and coding preferred. Previous two years in a front office using medical management software preferred. Previous typing or data entry at 40 wpm experience.

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

• Newsweek's America's Most Admired Workplaces 2026
• Glassdoor's Best-Led Companies 2025
• Fortune's Best Workplaces in Health Care 2025
• Great Place to Work Certified 2026-2026
• Glassdoor's Best Places to Work 2025
• TIME's Best Companies for Future Leaders 2025
• Military Friendly Gold Employer 2025
• Newsweek's America's Greatest Workplaces for Mental Well-Being 2025
• Becker's Healthcare Top Places to Work in Healthcare 2025
• Newsweek's Greatest Workplaces 2025