Phone-Based Market Research Intern

Phone-Based Market Research Intern

FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio. We help organizations streamline facilities management, maintenance operations, and capital planning through intuitive, easy-to-use software.

Our customers span K–12 school districts, higher education, local government, and commercial organizations—anywhere operational excellence and asset management matter.

Role Overview:

FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research.

This is not a passive internship. You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into:

• CMMS (Computerized Maintenance Management Systems)
• Utilities and energy management tools
• Capital planning and asset lifecycle systems
• Adjacent operational software categories
• Identifying the buyers for these solutions

This internship sits at the intersection of sales, product, and strategy. By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth. Your work will directly inform FMX's product strategy, competitive positioning, and go-to-market strategy.

Responsibilities:

As the Phone-Based Market Research Intern, you will:

• Conduct 80–120 outbound calls per day to prospective and current FMX accounts
• Execute structured surveys with operations and facilities leaders
• Capture detailed, accurate data in Google Sheets in real time
• Identify current systems, satisfaction levels, gaps, and buying timelines
• Maintain disciplined call notes and data hygiene

Secondary Responsibilities:

• Support sales and marketing with ad hoc research
• Identify trends and summarize findings
• Assist with list building and segmentation
• Participate in call reviews and coaching sessions