IT Support Specialist (Japanese/English Bilingual)

Combine hands-on IT support with global collaboration. Osaka Gas USA is seeking an IT Support Specialist to support our U.S. employees and help connect our IT operations with corporate headquarters in Japan and international affiliates. Reporting to the Vice President of IT, you will spend approximately 70% of your time on IT support and daily operations and 30% on global IT coordination . This role combines technical troubleshooting, Microsoft 365 administration, and professional communication in Japanese and English. If you enjoy solving technical problems and want to expand your experience in Microsoft cloud technologies, cybersecurity, and international IT projects, this position offers opportunities to develop those skills. What You’ll Do IT Support and Operations — Approximately 70% Provide hands-on support for Windows devices, Microsoft 365 applications, hardware, software, and user accounts. Troubleshoot issues involving identity and access, multifactor authentication (MFA), networking, Wi-Fi, VPN, and business applications. Support Microsoft 365 and Microsoft Entra ID administration, including user accounts, access, and permissions. Assist with device deployment, configuration, maintenance, and IT asset management. Support IT security operations, incident management, and technical documentation. Collaborate with IT colleagues and vendors to resolve issues and improve IT services. Global IT Coordination — Approximately 30% Serve as an IT liaison between U.S. operations, corporate headquarters in Japan, and international affiliates. Assist the VP of IT with Japanese-language communication, coordination, and negotiation. Clearly explain technical requirements, business needs, risks, and U.S. operational considerations in Japanese and English. Support global initiatives involving IT, cybersecurity, AI, and digital transformation. Help stakeholders navigate differences in business practices, IT environments, governance, and decision-making. What You’ll Bring Experience and Technical Skills Approximately 3–5 years of hands‑on experience in IT helpdesk, desktop support, system administration, Microsoft 365 administration, or related IT operations. Ability to independently troubleshoot common device, account, application, and connectivity issues. Working knowledge of Windows, Microsoft 365, Microsoft Entra ID, identity and access management, and end‑user computing. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN. Familiarity with IT security practices, MFA, endpoint security, and incident management. A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience. Japanese and English Communication Native‑level Japanese proficiency, including strong verbal and written business communication skills for working with management and IT teams in Japan. Professional working proficiency in English to communicate effectively with U.S. employees, vendors, technical staff, and management. Ability to explain technical topics to nontechnical audiences and facilitate discussions between Japanese and U.S. stakeholders. How You Work A strong customer‑service mindset and practical problem‑solving skills. Ability to work independently, collaborate effectively, and manage competing priorities. Interest in developing broader expertise in cloud technologies, cybersecurity, global IT projects, and IT governance. Willingness to travel internationally as business needs require. Preferred Qualifications Professional experience in Japan, particularly in IT within a Japanese corporate environment. Strong understanding of Japanese business culture, professional etiquette, and corporate communication practices. Experience with Microsoft Intune, Azure, SharePoint/OneDrive administration, PowerShell, Microsoft Defender, or Windows Server. Microsoft certifications such as MS-900 or AZ‑900, or equivalent practical knowledge. Advanced certifications such as AZ‑104 are a plus. We value demonstrated technical ability and relevant hands‑on experience more highly than certifications alone. Why This Role Build on your IT support experience while contributing to international projects and working directly with IT leadership. You will have opportunities to broaden your technical skills and use your Japanese and English communication abilities to support collaboration across borders. #J-18808-Ljbffr Osaka Gas USA