Host - Social Misfits

Host - Social Misfits

Social Misfits is a delicious adventure and a house of worship to the ultimate comfort food: Waffles. With an iconic logo of one of history's most iconic misfits, this isn't your ordinary cafe. In addition to a cozy, lounge-like atmosphere evoking romanticism, character and dark allure of the iconic speakeasy, Social Misfits serves deliciously creative offerings including both savory and sweet scratch-made waffles from farm-fresh local ingredients, locally sourced Michigan maple syrups with unique flavor infusions, craft cocktails, and farmer direct, locally roasted, hand crafted coffee from Ferris Coffee Roasting Company. Social Misfits is equally suited for an unordinary lunch meeting, an extraordinary dinner date, or a boozy brunch with friends old and new.

Responsibilities & Duties

• Handle initial contact with all guests; greet guests in a positive, professional, and welcoming manner and thank them as they leave.
• Provide information and conversation while guests are waiting and being seated.
• Accommodate guests with special requests.
• Maintain positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Quote accurate wait times and maintain a time efficient list.
• Direct guests to the proper waiting area.
• Coordinate orderly movement of guests within the food service area with utilization of a table management system.
• Know table numbers, seating floor plans, and server section assignments.
• Communicate effectively with all guests, co-workers, and management.
• Maintain organization of the host stand and keep supplies stocked.
• Answer telephone calls.
• Maintain cleanliness around the front facade, keep the venue clean and free of litter at all times.
• Maintain high-level of knowledge regarding the company's products and happenings, and communicate properly to guests; establish rapport with all guests through name recognition.
• Perform other duties and tasks as assigned or determined by management or supervisors and move with a sense of urgency.
• Adhere to responsible alcohol service established by company policy.
• Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management.
• Welcome all guests in our restaurant with a warm and inviting demeanor
• Provide efficient and personal service to each and every customer
• Maintain the highest degree of quality and consistency in product standards
• Communicate with team members and management to solve problems
• Participate in maintaining a positive work environment
• Stay informed on products and share knowledge with team members and guests
• Maintain and organize store supplies and appearance (dry and perishables)
• Ensure compliance and adherence to service and safety standards
• Performs all other related duties as assigned.
• Adhere to all company policies and procedures.
• All staff members are required to follow the guidelines set forth by the Employee Handbook.

Qualifications

Reports To: General Manager

Required Training, Education, & Experience:

• High School Diploma or equivalent
• Knowledge of basic drink mixology
• Previous bartending experience

Minimum Qualifications:

• Must be able to work flexible days and hours, including weekends and holidays.
• Physical ability to unpack products and sort them including bend and lift to up to 20 pounds.
• Perform repetitive motion with hands, and wrists
• Must be able to stand for extended periods of time, and move about the restaurant over the shift.
• Basic Math & Computer Skills
• Ability to perform several tasks simultaneously.

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and restaurant community.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations.

Physical Demands

The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of the job. While performing the duties of this job, the staff member is regularly required to stand, walk, and verbally interact with other employees and guests. The staff member must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume restaurant environment and will be required to spend a majority of their time on their feet.

Schedule Requirements

Availability to work must include evenings, weekends, and some holidays during the restaurant's hours of operation.