Guest Services Specialist

Guest Services SpecialistGuest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of customers, and provide an overall welcoming environment.Requirements and QualificationsHigh school diploma or equivalentProficient in Microsoft Office and data entry experienceMulti-line telephone experienceProfessional appearance and dispositionFluent in English languageStrong listening skillsExcellent verbal and written communication skillsMust be able to convey messages to employees clearly and quicklyDetail orientedProblem solverOutstanding customer service skillsMust be a team player, self-motivatedAbility to multitaskDuties and ResponsibilitiesOperate a multi-line phone systemAnswer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quicklyEfficiently communicate with callers, minimizing the time they are put on holdKeep written records of who is on holdTake detailed messages when a call cannot be completed, including name, phone number, time of call, and information requested to be delivered to the appropriate party promptlyUse the caller’s name whenever possibleHandle customer complaints effectively and direct the customer, if required, to the appropriate managerWelcome visitors in a warm and friendly manner, and answer customers' questionsKeep detailed and accurate records of visitor requests and calls receivedMaintain the general office filing systemReceive deliveries, sort, and distribute incoming mailFollow procedure for time clocks and ensure proper clocking in and out of work dailyMaintain a professional appearance and neat work areaTake inventory of office supplies and refreshments, restock as neededHandle retail apparel salesPerform other job-related duties as assigned by managementEmployee BenefitsHealth, Dental, and Vision coverage for employee401K PlanPaid time offPaid training, growth opportunityEmployee vehicle purchase planDiscounts on products and servicesLong-term job securityCompensation: $20 -25/hr. (depending on experience)We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.