Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• 401(k) matching
• Dental insurance
• Vision insurance

Are you ready to make a meaningful impact? Our agency has been helping customers protect what matters most for over 35 years. Backed by State Farm’s trusted reputation, we’re more than just an insurance office—we’re a team that builds lifelong relationships, treats clients like family, and goes above and beyond to meet their unique needs.

As part of our dedicated team, you’ll collaborate with seasoned professionals who bring 75+ years of combined experience to the table. We believe in creating a positive, supportive workplace where you can thrive, grow, and feel proud of the difference you make every day.

If you’re passionate about helping others, value teamwork, and are looking for a career where your efforts truly matter, we’d love to hear from you!

ROLE DESCRIPTION:
As a Customer Service Representative with Katie Riley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.