Department Assistant

Clerical, Secretarial, and Receptionist Duties

Under general supervision, performs a variety of clerical, secretarial, and receptionist duties in support of department needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

Responsibilities:

• Complies with hospital and department policies and procedures, including protecting the confidentiality of patient information.
• Performs secretarial/receptionist duties including typing, word processing, filing, answering phones, taking messages, and conveying information and messages.
• Provides general office support, including ordering supplies, photocopying materials for distribution, faxes, maintains adequate supply of forms, etc.
• Maintains quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.
• Performs other related duties as required.

Minimum Qualifications:

Basic Knowledge:

• High-end capabilities in Microsoft Office preferred.
• Proficient typing skills are required in order to prepare a variety of materials.
• Good knowledge of English grammar, punctuation and spelling to correct and edit written materials; understanding of medical terminology is most often required.
• A high level of organizational skills to maintain departmental files, records and statistical data.
• The ability to perform analysis of numerical data involving the use of mathematical formulas as well as routine tabulations.
• Interpersonal skills to effectively interact with all levels of personnel both within and outside of the hospital.
• The ability to operate a variety of office equipment is required.

Experience:

• At least two years progressively more responsible related clerical experience; experience related to worker's compensation claim handling support preferred.
• Experience should demonstrate effective oral and written communication and organizational skills.

Work Environment and Physical Requirements:

• Normal office environment.
• Requires standing, bending, and sitting.
• Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

Independent Action:

Functions independently within the scope of department policies and practices. Refers complex issues to management for clarification as required.

Supervisory Responsibility:

None