Enterprise Business Process Workflow Analyst

*This role is not eligible for sponsorship*

Flexible Work Arrangement: Monday, Tuesday, Wednesday on-site in Newark, OH, Orlando, FL or Miami, FL. Thursday & Friday remote work option.

RESPONSIBILITIES

• Act as a liaison between workflow analysts and internal stakeholders to configure and customize content management systems that meet specific workflow requirements to achieve optional functionality and user experience.


• Provides guidance and direction to line of business leaders to determine initial workflow processes and recommendations.


• Design and implement effective enterprise content management workflows to streamline document creation, review, approval, and distribution processes.


• Collaborate with cross-functional teams to understand business requirements and ensure that content management workflows align with organizational goals.


• Monitor and analyze workflow progress to ensure accuracy and timely completion within established deadlines and statements of work.


• Work with the Automation COE as an analyst to ensure processes are understood, documented, and ready for evaluation against COE criteria.


• Develop, update, and maintain systems and solutions team processes and procedures.


• Assist ECM product manager to assign workflow to ECM, as needed.


• Provide support and utilize skillsets of DevOps team.


• Complete projects and tasks in accordance with team goals and expectations.


• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.


• Deliver a consistent, high level of service within our Serving More standards.


• Other duties as assigned.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

• High School Diploma or equivalent required.


• Bachelor's degree in business, computer science, IT or related field preferred. 


• Experience with Fiserv, Ivanti or Onbase required.


• 4+years' experience working with financial banking systems focused on process transformation preferred. 


• Lean Six Sigma/Process Transformation license preferred.  


• Experience with Visio and Excel a plus. 

SCHEDULE

Typical office hours are M-F 8a-5p. This position a full-time, permanent role. Hybrid workplace schedule expected on-site days (M, T, W) in either Central Ohio, Orlando or Miami, Florida. A minimum 40 hours is required per week.