Systems Engineer

Systems EngineerWe are currently seeking a Systems Engineer to be a key member of our Technical Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.How You'll CREATE:Diagnose and solve problems, frequently under time constraints and business pressureContribute to detailed capacity and performance analysisWork with vendors and global/regional IT groups to resolve problems in a timely mannerServes as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communicationMonitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessaryMaintain high quality process and procedure documentationMaintain and implement high quality operational standards, processes and proceduresMaintain redundancy, backup and recovery processes, and disaster recovery proceduresMaintain & enhance knowledge of key technologiesMonitor and tune systems to identify and eliminate issues and potential bottlenecksParticipate in on-call rotation, and as such, work out of standard business hours will occasionally be requiredParticipate in developing automation to reduce the time spent on routine tasksThis position will be shift-based.Bring Your VIBE:Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)Strong knowledge of virtualization technology (VMware, Hyper-V)Must possess strong people skills and the ability to be both diplomatic and firmFamiliarity with operating system administration and tools including Microsoft, Mac OS X, and LinuxExperience with scripting to develop automation and reportingExposure to managing large cloud server infrastructure on AWS and/or AzureCommunicate clearly in both the written and verbal mode to technical and non-technical audiencesManage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneouslyCustomer and service delivery orientedBe an excellent and creative problem solverKnowledge of Infrastructure as CodeDesirable:MCSE and/or Linux certifications preferredExposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and mergingFamiliarity with Systems Reliability Engineering principles, automation, and AIExperience in service managementInternational experience is beneficial. Additional languages a plus.Education:Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience.AWS, MCSE, other professional certificationsITIL Foundation Certification strongly desiredPerks Playlist:Comprehensive medical, dental, and vision coverageIncluding 100% coverage for out-patient in-network mental health servicesFertility coverage for eligible medical plan participantsWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)Student Loan Repayment Assistance and Tuition Reimbursement401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contributionA variety of ways to prioritize much-needed time away from work including:Flexible Paid Time Off (PTO) for exempt employees3-weeks PTO for non-exempt employees2-weeks paid Winter Break10 Company Holidays (including Juneteenth and Wellbeing Day)Summer Fridays (between Memorial Day and Labor Day)Generous paid parental leave for every type of parentCheck out our full overview of benefits on the Perks Playlist page of the career site.Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity EmployerWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.For more information, please click on the following links.E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish