Contents Manager

Job Description

Job Description

Contents Manager – SERVPRO of Fort Walton Beach

SERVPRO of Fort Walton Beach is looking for an organized, dependable, and customer-focused Contents Manager to oversee our contents restoration operations. This position plays an important role in helping customers recover their personal belongings after water, fire, mold, and other property damage.

The Contents Manager will coordinate contents projects from initial inventory and pack-out through cleaning, storage, and final pack-back, while ensuring accurate documentation and excellent communication with our customers.

Key Responsibilities

• Manage contents inventory, pack-outs, cleaning, storage, and pack-backs
• Accurately photograph, document, label, and track customer belongings
• Coordinate contents crews and daily project activities
• Maintain organized inventory and storage areas
• Communicate regularly with customers regarding the status of their belongings and project
• Identify salvageable and non-salvageable contents and maintain proper documentation
• Ensure contents are packed, handled, transported, and stored safely
• Maintain accurate job documentation and photos
• Coordinate with Project Managers and office staff to keep projects moving efficiently
• Maintain SERVPRO standards for professionalism, safety, quality, and customer service

What We're Looking For

• Strong organizational and communication skills
• Ability to manage multiple projects and priorities
• Detail-oriented with strong inventory and documentation skills
• Comfortable communicating with customers during stressful situations
• Leadership experience and the ability to direct a team
• Restoration, contents, moving, warehouse, or inventory experience is preferred
• Valid driver's license and ability to pass applicable employment requirements

Join Our Team

At SERVPRO, we help make property damage “Like it never even happened.” We are looking for someone who takes ownership of their work, cares about our customers, and can keep our contents operation organized from start to finish.

Apply today to join the SERVPRO of Fort Walton Beach team!