Quality Assurance Technician

Job Description

Job Description

QUALITY ASSURANCE TECHNICIAN

THE COMPANY:

At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, 24/7 Goodwill-paid phone access to a doctor through Teladoc and many other attractive benefits listed below.

THE POSITION:

Are you a detailed oriented individual? Are you well versed in CCTV Technology? Do you enjoy gathering information and dealing with metrics?

As the Quality Assurance Technician, you will:

• Monitors facilities for security, loss prevention, safety, operational activities, using CCTV.
• Assists in conducting investigations (video review) involving internal and external theft incidents as directed.
• Review and match footage or investigation data to Incident/Accident reports for work-related employee injuries, customer injury and unusual incident reports
• Support the investigation of over/short reports in partnership with Operations.
• Maintains confidentiality of and uses discretion in dealing with sensitive or controversial issues and information
• Maintains reports, records, evidence and digital files in a complete and orderly manner

THE BENEFITS:

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

THE QUALIFICATIONS:

• Minimum one year of loss prevention experience to include CCTV work, surveillance work, retail theft observation knowledge, or other related field work.
• CCTV use and techniques.
• Shoplifting and internal theft observation techniques.

SPECIAL REQUIREMENTS:

• Must be able to work occasional after-hours and weekends
• Able to lift, push, and pull up to twenty-five (25) pounds regularly. For weights over twenty-five (25) pounds, request additional team member assistance as needed.
• Ability to bend, reach and stand for extensive period of time, and lift up to twenty-five pounds on an occasional basis.

See full job description attached.